{"version":"1.0","provider_name":"Salesforce","provider_url":"https:\/\/www.salesforce.com\/nl\/news","author_url":"https:\/\/www.salesforce.com\/nl\/news\/author\/connor-dalysalesforce-com\/","title":"Klantverwachtingen stijgen, AI transformeert Nederlandse klantenservice razendsnel","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"8lEVgUznvv\"><a href=\"https:\/\/www.salesforce.com\/nl\/news\/press-releases\/2025\/11\/25\/state-of-service-2025\/\">Klantverwachtingen stijgen, AI transformeert Nederlandse klantenservice razendsnel<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.salesforce.com\/nl\/news\/press-releases\/2025\/11\/25\/state-of-service-2025\/embed\/#?secret=8lEVgUznvv\" width=\"600\" height=\"338\" title=\"&#8220;Klantverwachtingen stijgen, AI transformeert Nederlandse klantenservice razendsnel&#8221; &#8212; Salesforce\" data-secret=\"8lEVgUznvv\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/wp-bn.salesforce.com\/nl\/news\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/wp-bn.salesforce.com\/nl\/news\/wp-content\/uploads\/sites\/25\/2025\/11\/AI-Expected-to-Resolve-Half-of-Service-Cases-by-2027-Data-Shows.webp","thumbnail_width":677,"thumbnail_height":381,"description":"Salesforce-onderzoek toont dat in 2027 4 op de 10 klantcases door AI wordt afgehandeld Amsterdam, 25 november 2025&nbsp;\u2013 Nederlandse klantenserviceorganisaties staan onder toenemende druk om klanten sneller, persoonlijker en effici\u00ebnter te helpen. Klantverwachtingen blijven stijgen, maar ook het aantal cases neemt naar verwachting toe. Tegelijkertijd verandert de manier waarop klantenserviceteams werken ingrijpend door de inzet [&hellip;]"}