Unify Your Channels and Data to Deliver Exceptional Customer Experiences with Salesforce + Genesys

With Salesforce and Genesys’ combined AI-powered solutions, customers can deliver real-time, hyper-personalized service across every touchpoint in their service organization.

The expanded partnership between Salesforce and Genesys helps companies:

Get started with integrated cloud telephony alongside CRM and digital channels from trusted enterprise platform providers.

Reduce average handle time by leveraging real-time call transcripts to serve recommendations and initiate workflows.

Monitor calls and capture insights in real time for assists and post-call coaching to distributed teams.

Empower agents to deliver personalized, smart service by giving them visibility into cross-sell and upsell opportunities across the business.

Questions? We’ll put you on the right path.

Ask about our Salesforce products, pricing, implementation, and more. Our highly trained reps are standing by, ready to help.