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Design, deploy, and orchestrate AI agents on a single platform.

Agentforce brings trusted, autonomous AI agents to every application, workflow, and interaction. Built natively on the Agentforce 360 Platform, Agentforce connects to your business data and metadata to deliver accurate, context-rich responses across text and voice. With hybrid reasoning that combines deterministic logic and adaptive AI, plus built-in observability and security, every agent can reason, act, and collaborate safely — all on one trusted, unified platform.

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Have agents take action with your existing apps, data, and business logic.

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AI Agents

Agentforce leverages Data Cloud to unify customer data from any source, instantly mapping it to our metadata layer for rich business context and meaning. This powers Agentforce's AI with accurate, actionable insights, ensuring agents deliver precise, personalized service driven by a truly intelligent 360-degree customer view.

Metadata & Data

Power every agent with secure, contextual data.

Agentforce connects agents to the full context of your business — powered by customer and enterprise data unified in Data 360. By linking structured and unstructured data across Salesforce and external systems, agents can use retrieval-augmented generation (RAG) and vector database capabilities to access the most relevant insights securely and in real time. Combined with Salesforce metadata, every action is informed, explainable, and aligned with your enterprise logic.

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Integration & Automation

Turn trusted intelligence into secure, governed action.

MuleSoft provides the automation layer connecting Agentforce to any system, enabling agents to act securely and intelligently across the enterprise. Through MuleSoft Agent Fabric, Flow, and open protocols like MCP and A2A, Agentforce orchestrates multi-step workflows that connect every app, API, and agent. Every action runs with built-in governance, observability, and enterprise-grade security — ensuring automation is efficient, compliant, and scalable across every system and team.

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Security, Privacy, & Compliance

Ground every agent in Salesforce trust.

Agentforce is built on Salesforce’s secure and compliant foundation, ensuring every agent action is governed, observable, and aligned with enterprise policies. Data is protected with built-in encryption, policy enforcement, and access controls, while Trusted Services and Data 360 Data Governance extend protection across your full data estate. With security and compliance embedded at every layer — from reasoning and retrieval to action — Agentforce delivers accurate, governed outcomes enterprises can trust.

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Analytics & Insights

Turn insights into instant action with built-in analytics.

Agentforce Tableau transforms complex data into clear, trusted insights — right inside Agentforce . Teams can see what’s happening in real time, measure impact, and make data-driven decisions faster. And because analytics are embedded within the Agentforce 360 Platform, every chart, metric, and dashboard is powered by unified, accurate data from Data 360.

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Applications

Bring agentic automation to every Customer 360 app.

Agentforce integrates seamlessly with Customer 360 — spanning Sales, Service, Marketing, and Commerce — to bring intelligent automation to every workflow. With more than 200 pre-built templates, topics, and actions, teams can quickly deploy agents tailored to each application. Data 360 provides trusted, unified data, while the Salesforce metadata layer ensures consistent semantics and context across systems. Built on the Agentforce 360 Platform, every automation runs with precision, security, and governance at scale.

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Ecosystem

Extend Agentforce with a thriving partner and developer ecosystem.

The Agentforce ecosystem empowers customers and partners to innovate faster with thousands of pre-built solutions, integrations, and accelerators available on AgentExchange. Developers can build, publish, and share agents, templates, and actions that connect to any system through open standards like MCP and A2A. Combined with trusted partners across Data 360, Zero Copy Federation, and security, the ecosystem ensures every enterprise can extend Agentforce with confidence on the Agentforce 360 Platform.

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The world’s most innovative companies use Salesforce.

Indeed
John Lewis Partnership
Workday
Virgin Media
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Analyst Recognition

Proud to be recognized as the #1 platform in Agentic AI on G2.

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Do more with autonomous agents.

Monitor, measure, and optimize every agent’s performance with real-time visibility. Trace agent reasoning, task completion, and operational impact across apps, data, and systems.

Create and customize AI agents with visual workflows and reusable components — no code required.

Deliver natural, conversational experiences through Agentforce Voice, enabling agents to interact over secure, enterprise-grade voice channels with transcription accuracy.

Build, manage, and optimize agents from a unified workspace. Configure reasoning, actions, and integrations — all in one place.

Embed AI agents directly into mobile applications with native iOS and Android SDKs, extending agentic capabilities to field teams and customers.

Design and test agent prompts with dynamic variables, context injection, and governance controls to ensure consistent, secure, and accurate outputs.

Simulate real-world scenarios and benchmark agent performance at scale with the Agentforce Workbench for QA and regression testing.

Connect agents to any system or model using open standards. MCP enables secure context-sharing and orchestration between agents, models, and tools.

Extend Agentforce with pre-built agents, connectors, and templates from Salesforce partners and developers. Build once and share globally with the Agentforce community.

Deeply control agent logic and reasoning with Agent Script. Pair deterministic workflows with flexible LLM reasoning, giving enterprises agents that are both precise and adaptable through hybrid reasoning capabilities.

Sales, Service,Marketing

AI Agents

Build, deploy, and manage AI agents at scale with Agentforce 360 Platform — connecting trusted data and business logic to drive real outcomes.

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Sales, Service,Marketing

Metadata & Data

Unify your enterprise data with Data 360’s trusted metadata and semantics for context, accuracy, and control across every workflow.

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Sales, Service,Marketing

Integration & Automation

Integrate and automate with Agentforce MuleSoft — securely connecting every system, API, agent, and workflow with built-in governance at scale.

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Sales, Service,Marketing

Security, Privacy & Compliance

Protect every agent and workflow with built-in security, privacy, and compliance. Agentforce proactively detects threats, automates remediation, and enforces policy controls across the platform.

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Sales, Service,Marketing

Analytics & Insights

Transform your data into real-time, explainable insights with Agentforce Tableau — empowering every decision and action across your enterprise.

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Sales, Service,Marketing

Applications

Unify your business with Customer 360 — Sales, Service, Marketing, Commerce, and Industries powered by one trusted platform for data, AI, and automation.

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Sales, Service,Marketing

DevOps

Empower teams to build, test, and deploy AI-powered apps and agents securely at scale with Agentforce DevOps Center.

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Websites & Custom Apps

Create branded websites, portals, and apps that securely connect to Salesforce data and deliver real-time experiences.

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Ecosystem

Extend your enterprise with an open ecosystem of trusted partners, apps, and integrations that scale with your business.

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Infrastructure

Operate with confidence on Hyperforce—the secure, compliant, and high-performance foundation of the Agentforce 360 Platform.

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Agentblazer Community

Join the #Agentblazer movement today in Slack.

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Product Tags

key name path
agentforce Agentforce /agentforce
data product.data /data
devops Developer Ops /
exchange Agent Exchange /
tableau Tableau /tableau
tableau-next TABLEAU NEXT /
crm-analytics CRM Analytics /
sales Sales Cloud /sales
service Service Cloud /service
marketing Marketing Cloud /marketing
commerce Commerce Cloud /commerce
mulesoft MuleSoft /mulesoft
flow flow /flow
zerocopy Zero Copy Partner Network /