Did you know that
growing businesses
lose an average of an hour
and 36 minutes each day
for every employee doing
unproductive tasks?
That is according to
a recent Slack survey.
We're not just an
enterprise company.
We help businesses
of all sizes
and meet organizations
where they are.
I'm Cary Chow, joined
by Salesforce SVP and GM
of Self-Service and Growth
Products Kris Billmeier,
and Luke Behnke, VP
of Product Management
So blessed to have
you all guys here.
Kris, first of
all, you're always
talking to execs, owners
at these rapidly growing
How is Salesforce
rethinking our products
to help these rapidly
growing businesses?
Well, it's really
exciting to be here.
First off, thanks
for having us.
We're trying to make
things easy for everybody.
We started out building
what we call our Starter
Suite and our
Pro Suite, really
making these
products and services
simple for customers to
use, to get started with.
And what we
realized over time
was we were building
out the Customer 360.
And we were building
that out with Data Cloud
So these customers are
actually AI ready today.
So really out of
the box, we're
delivering a ton of
value to these growing
And we recently announced,
actually two days ago,
Salesforce
Foundations, which
is taking all the
learnings that we have
in Starter and Pro and
taking all the apps
and tools there
and delivering it
to the enterprise,
because we feel
like unified data is the
core and critical thing
that we need to do and
give our customers so
So when you see the AI,
the data, and the Customer
360, we're trying to
deliver that simply
Simply, that's the key,
right out of the box.
We're going to talk
more about Salesforce
Luke, at a high
level, let's
just remind our audience.
Tell us what Grammarly
does really quickly.
But also, as a rapidly
growing company serving 30
million people,
70,000 businesses,
what were some of the
challenges you all faced
as you grew at that pace?
So Grammarly is a
trusted AI assistant
that really helps people
do their best work.
It's all about helping
you improve your writing.
And with the advent
of LLMs and modern AI
technology, we've
been able to help you
from the brainstorming
process in communication
all the way through
to generating
on-brand, on-style content
for your organization.
And then of
course, revising it
so that before
you hit Send
we all have that feeling
of like, oh my gosh,
You can be
confident that what
you have in that email
or in that Slack message
or really in any form
of written communication
And we think when
employees succeed,
And we've seen so much
success from those 70,000
businesses now deploying
Grammarly across
their user base,
their employee base,
and really seeing
measurable improvements
As far as challenges,
those numbers
And they're-- it's an
incredible challenge
The amount of data that
our customers trust us
with were built on
an extremely secure
and really transparent
data platform.
But our customers trust
us with a lot of data.
And we have so
many customers
using Grammarly at
any moment of the day.
Scaling to that level,
keeping performance
snappy, making
it just work
has been a huge challenge.
But it's been fun
to ride that wave.
Don't let it crash on you.
I mean, you use-- when
it comes to Salesforce,
you're using Sales,
Marketing, Slack.
You already talked about
the Salesforce impact.
But I'd love to know,
maybe anecdotally
or from a metric
standpoint,
what impact has Salesforce
had on addressing
It's, honestly,
immeasurable
We are a huge Slack house.
I actually have
Slack socks on today.
I was in the Slack
developer partner program
At Grammarly, we send a
bajillion messages a day.
And it helps us get so
much more work done.
Employees at work
spend 88% of their day
And Slack has made that
so much easier for us.
And then, of course,
our go-to market teams
run on Sales Cloud,
Marketing Cloud.
Sales CS, they
couldn't get their job
We use flows to
make sure that reps
are logging
everything that's
They're giving me a lot
of insight as a product
leader about what
our customers are
saying about the product.
So we use Salesforce
to actually pool
all of our
customer feedback
so that we can be
really data driven
and respond to
customer needs.
And I can look at a
report every quarter
before we go into
planning at the things I
need to deliver for
our biggest customers.
And Salesforce has made
that, honestly, simple.
That's music to our
ears, obviously.
We hear-- we all know
the stats about how
We talked about
Salesforce Foundations
How does Foundations help
companies like Grammarly
take advantage of all
the AI-powered tools
available from Salesforce?
What's really exciting
is, in my role,
I get to talk to
companies of all sizes.
And so the one thing
I hear a lot is,
how do I get to great AI?
How do I get to grade AI
that doesn't hallucinate?
And my answer is pretty
similar every time,
great AI comes
from great data.
And great data
comes from our apps,
harmonized by Data Cloud.
And so what Salesforce
Foundations does
is it gets every
company AI ready.
It gives Sales, Service,
Marketing, Commerce,
and Data Cloud for free to
every Enterprise Edition
customer and beyond so
that when their data is
harmonized and they
are using our apps,
they will have the best
AI experience possible.
And by the way,
in October,
we're layering AI and
agents onto Foundations.
So you can have your first
1,000 conversations with
So I think we're
teeing it up
Everybody loves
that word, free.
Luke, what advice do you
have for other growing
businesses who are
exploring Salesforce
as part of their
AI journey?
Well, anytime you're
taking a look at any AI
vendor, it's really
important to start with,
what are your goals here?
It's like if you drive
up and down the 101 here,
every billboard is AI
something, something.
But you got to
go with a proven
solution like a
Salesforce or a Grammarly.
Someone who's been
out there, who's
vetted from a security and
data privacy perspective,
I think, is
really important.
Obviously, there's a lot
of upstarts doing really
And starting a
pilot, making
sure you're dipping your
toes into it makes sense.
But really thinking about
someone who's been around
and has that data
security, data privacy
stance really
clearly laid out,
I think that's
the first one.
I think the other
one, like I said,
is, what's the
ROI of this?
Going into it,
understanding--
Everybody's
running a pilot.
But they're like,
am I actually seeing
If your AI vendor or
your software vendor
can't prove that
you're actually
And that means improving
real business metrics,
not just saying,
we save you
x hours per day, which of
course, Grammarly does.
But we actually
want to show
we can improve your
customer satisfaction
We can improve
other key metrics
that your business
cares about.
And I think, anytime
you're evaluating an AI
vendor, be very clear
about the business metrics
that you're
going to measure.
And make sure it returns
that ROI before you
take that big step to
train your workforce
and really roll that
out across the board.
Kris, if there's one
thing organizations,
businesses need to
know about Salesforce
and growing businesses,
what would you tell them?
Man, it's really an
interesting world
I think when you
start with Salesforce,
you never outgrow
Salesforce.
And to me, that's one
of our key values.
And you never outgrow us.
And we continue to deliver
you value, especially
through the unification
of data and the ability
So you never
outgrow Salesforce.
And it's no
switching costs.
One thing I
wanted to ask you,
though, it seems as if in
this time, a lot of times,
companies are
a bit nervous
to dip into the AI realm.
But it seems
also, AI can be
Can you talk about how
the opportunity of AI
for these growing
businesses as opposed to--
of course, after you
do the proper research
and so forth
in the vetting?
I think the opportunity
of AI is amazing.
I mean, we see all of
these repeatable tasks
that can be taken over by
AI so customers can focus
We see AI coming together
to make our sellers
better, our service
people better,
our marketers
better because they
can take care
of the mundane
and go focus on
the higher value.
And ultimately, that's
better for the customer
So we're really
excited with what's
And, Luke, that's exactly
what you're talking about,
how AI has helped
just exacerbate
all the
conveniences, all the
processes that we
just talked about.
When we talk to
our customers,
Grammarly customers, they
tell us all the time,
Grammarly makes me feel
more confident, almost
When you have
something that's really
we have a bunch of
customer support teams
that use our AI to check
a message before they send
And when you need to get
that message right, AI
and the power of just
a well-integrated tool,
it's really
inspiring for me
to hear what AI is doing
to really support them
in their day-to-day life.
And it's just-- it's like
a burden off the shoulders
when you can get that AI
to work with the human
Thank you, Kris and
Luke, for your insights.
And thank you
all for watching.
To learn more about
Salesforce Foundations
and how it can help your
growing businesses get
ready for AI, scan the
QR code on your screen,
or head to the
Salesforce Newsroom
