Master Knowledge Best Practices for AI Readiness
Discover how to optimize your knowledge base for AI grounding. Learn practical strategies to enhance self-service support, boost efficiency, and deliver personalized customer experiences at scale.
Starring
- Allison WilliamsProduct Marketing Senior Analyst, Salesforce
- Paul MaassVP Account Management, Zoomin Software
Service Cloud Innovation Spotlight
Join us for a five-minute spotlight session to catch up on the most exciting news and announcements from the Service Cloud keynote.
3 Ways AI Makes Service Frictionless and Fun
Strong relationships start with strong interactions. AI empowers fast and personalized end-to-end support. Hear how to set your team up for success and delight customers with intelligent experiences.
Keynote: Humans with AI Agents Deliver Effortless Service
Collaborate with your new AI agent from first contact to final resolution on any channel. Explore our innovations on the most complete platform from self-service to the contact center to the field.
Serviceblazers Unpack the Latest Service Innovation
Discover the latest customer service trends with service leaders as they review insights from the most recent State of Service Report.
How Service Cloud Delivers Effortless Service on Any Channel
Join Distinguished Solution Engineer Tim Casey as he takes you through an end-to-end demo of Service Cloud, including the new Agentforce Service Agent!
Field Service Spotlight
Hear about the latest field service innovation and discover how organizations are transforming their field service teams with AI and data.
From Uptime to Upsell: Infusing Data & AI into Field Service
In our flagship session for Field Service, explore how data and AI-powered innovations help everyone from the back office to onsite deliver customer-centric service, cut costs, and drive revenue.
How to Take Your Field Service Operations from Good to Great
Get tips on how to fine-tune your field service strategy and gain more ROI from your investment. Hear AI and data best practices and discover new use cases that will drive value across your business.
Maximize Service Rep Productivity with Service Cloud
“So little time, so much to do.” ~Every service rep. Learn how to increase service rep productivity by 31% by managing cases, knowledge, and incidents collaboratively on the #1 AI CRM for service.
Revolutionize Customer Support with Agentforce Service Agent
Resolve cases 24/7 with an autonomous AI agent that’s built for customer support. Learn how you can get started with Agentforce Service Agent to deflect more cases, reduce costs, and increase CSAT.
How to Deliver Employee Service on the #1 AI CRM
Introducing an employee service solution designed to empower employees with the right information any time. Learn how you can streamline employee support and HR processes on a unified AI platform.
3 Steps to Level Up Digital Customer Service for the AI Era
Does your contact center need a path to ROI with your digital channel & AI strategy? See how OpenTable went from pilot to scale with Agentforce Service Agent & turned AI’s promise into business value.
Deflect, Digitize, and Drive Revenue in Your Contact Center
Learn how to scale service and personalize every conversation. Connect AI and customer data with all your contact center channels, from digital to voice, for a unified omni-channel experience.
Resolve Cases Faster with Agentforce Service Planner
Agentforce Service Planner automatically generates tailored, multistep plans that adapt and adhere to policies to empower agents to handle issues and resolve cases faster.
Your Roadmap to AI-First Service
Hear from product experts on the latest Service Cloud and Field Service innovations that empower companies to reduce costs, boost productivity, and deliver AI-first service with trusted AI and data.
How Salesforce Delivers AI-Driven Self-Service
Learn best practices and lessons from Salesforce’s journey in delivering AI-driven self-service. Discover how we improved our self-service success rates and transformed customer support.
Uncovering the World’s Largest SCV Project
Discover how Endress+Hauser will enhance its sales, service & agent experience in 50+ countries worldwide with Service Cloud Voice, bringing more automation, intelligence and engagement capabilities.
Toyota Reimagines CX with Amazon Connect and Service Cloud
Tired of disjointed agent experiences from siloed apps? Amazon Connect and Service Cloud empower your agents with a unified, AI-powered workspace and seamless voice and digital interactions.
Make Mobile Workers More Productive with Data and AI
Learn how the Field Service mobile app uses AI-powered recommendations and customer data to increase the productivity of your mobile workers without increasing headcount.
Maximize Field Service ROI with Data & AI-Driven Operations
Explore how a single hub, powered by data and AI, can offer visibility into your field service operations and ultimately lead to the erasure of costly inefficiencies.
How to Elevate Workplace Productivity and Customer Service
Explore strategies for implementing self-service solutions to cut costs, boost productivity, and manage customer inquiries effectively, boosting operational efficiency and customer satisfaction.
Master Knowledge Best Practices for AI Readiness
Discover how to optimize your knowledge base for AI grounding. Learn practical strategies to enhance self-service support, boost efficiency, and deliver personalized customer experiences at scale.
Agentforce Service Agent: What Is It and How Does It Work?
Say hello to Agentforce Service Agent, an autonomous AI agent for customer support. Learn what Agentforce Service Agent is and how it uses your data to deliver trusted responses.
Your Contact Center, Your Way
Whether you’re using Salesforce’s native channels, voice or bots, or bringing in partner CCaaS, learn how to build an efficient, flexible contact center that meets your business and customers’ needs.
How to Get Started with AI for Service
Learn about the basic building blocks to power AI and the most common use cases to give your teams a helping hand and keep your customers smiling from ear to ear.
Best Practices for Omni-Channel Customer Service Success
Turn your agents into customer heroes. Learn how to improve contact center productivity and efficiency with Service Cloud’s intelligent omni-channel routing, agent, and supervisor capabilities.
Why Every Service Team Needs Data Cloud
Dive into how Data Cloud improves customer interactions that impact the top and bottom line of your business.
3 Steps To Unleash the Power of Generative Bots
Learn practical steps and techniques to develop a bot strategy for your business. This will unlock increased effectiveness of your channels and generative bots.
