[에이전틱 엔터프라이즈] 무신사의 AI Native 혁신 전략: 글로벌 패션 플랫폼과 Agentic Enterprise의 진화
무신사는 Salesforce Service Cloud와 Slack을 활용해 글로벌 고객 서비스 자동화와 조직 간 협업 체계를 구축하고, 데이터와 AI 중심의 AI Native Enterprise로 전환 중인 국내 대표 글로벌 패션 플랫폼입니다. 이 세션에서는 브랜드 파트너 생태계와 내부 운영 체계를 Salesforce로 혁신한 실전 사례를 공유하고, 고객 경험부터 조직 협업·운영 자동화까지 AI로 통합하는 무신사의 단계별 전환 전략과 실행 방향성을 소개합니다.
Starring
- 신현민영업대표, 세일즈포스
- 김대호디렉터, Operation Strategy, 무신사
- 길기용디렉터, Core AI & CS 엔지니어링, 무신사
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