Well, PepsiCo, you know
them. They're a food
and beverage giant.
In this keynote alone,
in the 60 minutes, 40
million products will
be consumed across the
globe. That's staggering.
But what you may
not realise is that
half their sales come
from small businesses.
So with limited
hours in the day
and, you know,
lots of demand,
sellers, they can't
always keep up.
But that problem's
over. Because
PepsiCo, they're an
agentic enterprise.
They're using, and
I realise I need to
grab a clicker, from
somebody. Well, someone
can click the next
slide. Thank you.
They're using AgentForce
Sales and Field
Service to augment every
team. So with AgentForce
Sales, they're leaving
no lead behind.
That means AI agents are
nurturing, qualifying
leads and helping to
accelerate that deal
cycle. They're ensuring
that those sellers
keep the fridges and
those shelves stocked.
With AgentForce Field
Service, which is the
product that my team
builds, We're helping
PepsiCo ensure that
that expert service gets
that fridge up and
running and functional,
keeping the operations
moving. That means that
a skilled technician
is out there in the
field and making that
visit very productive.
All right, do you
want to go see a demo?
Let's go take a look.
So here, this is
going to start on
the website. This is
where sales and
marketing comes together.
PepsiCo is using
this to let
agents help make
that one visit
for a retailer,
big or small,
be able to get instant
two-way information
and support.
That's marketing
information on products,
sales information,
all in this one place.
But you know what
else it can do? It
can even transform
and prospect into
a nurtured lead. So
here, Agent Force
is coming up and
creating and crafting
personalized emails.
It has all of this
information that
they're gathered
from that prospect's
intent. And it's
giving us product
recommendations based
on the business size,
the region, and
what they're looking
for. But these are
not canned templates.
This back and forth,
that's an AI agent
having a conversation
with a prospect.
I want you to think
for a minute, what does
that mean for you as
an organization where
you have an AI agent
nurturing the funnel
for the leads that you
don't get to that's
incredibly powerful
okay so now let's go to
the sellers because the
sales teams now have
a new workspace this
that you see here is
the sales workspace
it's a new action hub
and it's been reimagined
to think about how
sellers and ai agents
are working together
they have now a lead
that's being able to be
nurtured now you know
what it was like before
a seller would come
in and they've got a
long list of leads
they don't know who to
call or which one to
prioritize will the
customer or prospect call
them back do they need
to book a meeting
all of that is now
transformed because they
have an AI agent that
has actually been
nurturing this lead they've
done the hard yards
to get that lead going
being able to book
meetings prepare for
them and using tableau
insights have a great
view and know exactly
what their business
needs, which deals are
going to move faster.
For sellers on the
go, they can get all
of that meeting prep
summarised and also
those same insights
and the guided
support right in the
Slack mobile app. This
is ensuring that
right in the flow of
conversation where
you're collaborating,
it's there and you
don't miss a beat.
Now, it's not just
about sales because
PepsiCo's backbone
of operations
is their field
and ensuring that
their customers
have great service.
So I hear this
from our customers.
Technicians are going
from job to job.
Let's think about
this. If the fridge is
not operational, they're
not selling drinks.
That retailer needs
to drive revenue.
So it's really important
to get a technician
out in the field as
fast as possible.
The field service
mobile app
is the lifeline
of expertise,
and this is the pre
-work brief. It's
a crisp summary of
the job, the asset
that needs to get
fixed, and any
information that
they need. In fact,
you can even listen
to it on the way.
The front display
Pepsi cooler at
Scotty's Deli isn't
keeping drinks cold.
Thanks, Kristen.
You get the point.
This is what I call
productive windshield
time. So stuck in
New York traffic,
you know, you can
listen on the job.
Now, if I can
encounter an issue
when I'm on site,
A technician can
turn to Agent Force.
And Agent Force
is there to answer
questions about,
to be able to
guide them through
that troubleshooting
that has the
knowledge that they
have, the unified
knowledge that's
in data 360,
the product manual
information,
the issues from past
history to be able
to determine that
right fix. And it's
guiding them through
that experience.
When the job's done,
they can upload
a picture and photo
to show that this
is the work that's
complete and be
able to produce
that service report.
But not only that,
because agent forces
actually analysed
that picture, they're
seeing that those
fridges that are stocked,
that's actually an
upsell opportunity.
This is what we
mean when sales and
service come
together out in the
field. It's making
your field operations
turned into a
revenue engine.
That's how PepsiCo
is becoming
They're elevating
120,000 employees to
better serve their
customers using AI agents.