Dell has made a huge
bet on agent force
to transform how
they are working.
Now, before AI,
Dell's critical
operations, they
required armies of
people, sending
emails, chasing
approvals, collecting
information.
And this was slow.
It was expensive
and it was really
error-pone.
Well, today with AI,
Dell now has 19,000
users that are using
AI to transform the
way that they work.
Automated workflows,
digitizing processes
in minutes, not months,
orchestrating work
across humans and
agents, and keeping the
business in control.
That's real
transformation at real
scale. But the Dell
problem, it's not just
a private sector
problem. It is a people
problem. Now I want
you to think about
your best people. Are
some of them maybe
stuck in forms,
doing a lot of manual
work? Is that why they
came to DC to help
all of the millions
of Americans? No.
That is something
that we can
go automate with
Agent Force.
This is the work
that takes away from
the mission, and we
want to give you the
time back so you
can focus on the
mission. So big thanks
to Lynn and Jackie
here. They're going
to help us meet with
a demo, and we are
going to talk about
Dell's supplier
onboarding process.
Now, the great news
is, to get started,
you do not need a perfect
document. In fact,
I have here a hand
-drawn document that
shows Dell's supplier
onboarding process.
I have some information
that I'm going
to be gathering, a
certification review,
there's some business
logic, and then I have
some ideas on how
agents are going to
help. And Jackie's
going to take a picture
of this and upload
it for me. Thank you.
But, you know, a
document, a photo, a
napkin sketch, that's
all you really need.
And as we get this
started, I'm going to
take you on a quick
thought experiment.
It's a live demo, so
it's going to kill a
little bit of time.
And I want you to
think about your most
complex processes. I
bet you have a bunch
of branching logic.
There's a lot of forms.
There's a bunch of
information you need
to go collect. And
hopefully, there's not
some business logic that
walks out the door when
that person retires.
Well, we can
automate all of that.
And I see your face,
and I know what you're
thinking. Hey, lady,
I know you got this
AI and you think it's
pretty cool, but I
have security and
compliance concerns, and
I'm not just going
to trust AI to handle
a process and hope and
pray that it works.
Well, we got you covered.
Trust is our number
one value, and so
that's why everything
in AgentForce has
fully auditable
AI. You can decide
where you want to keep
humans in the loop
at every process
or no step in the
process. and we have
air-gap support for
all of your most
sensitive workflows.
I got another good
piece of news for you.
This also integrates
with your legacy ERPs
and maybe some of
those systems running
COBOL. I hear the
Social Security
Administration has
some of those, but I'm
sure some of you in
this room do as well.
Okay, let's go back
to the demo. It's
done a lot of
hard work. It took
my process, broke
it down into steps,
took each step,
assigned it tasks.
For every task, it
then looked, should
this go to a human
or should this go
to a specialized
back office agent?
And now all of that
work, it's all captured
right here. Every
step, every stage,
every process, fully
automated and also keeping
your business logic
in check and flagging
any exceptions.
Because in the agentic
enterprise, AgentForce
is orchestrating
your work. Now I want
you to look at where
Jackie's mouse is right
there. In this case,
this workflow was
directly assigned to
an agent. We have agents
that are extracting
data from documents,
doing tabular
calculations, having
complex routing logic, and
we've intelligently
inserted where all of
those agents are
orchestrating the work.
So let's switch to
the future and look at
what this might look
like inside of Slack.
I want to make
sure that my teams
have all of the
information.
Everything that you need
is all in one place,
and your team has
everything that needs.
And so when we click
in, we can see all
of those steps, all
of those processings.
My team gets everything
that they need right
in one view, right
when they need it, so
they can see everything
that is in motion.
Now, this process
automation looks great,
but I want to give
you a little secret.
I actually think
the public sector
is better set
up for process
automation than
almost anyone.
I see a lot of
blank stares,
and you're thinking, why?
have so much
documentation.
You have process documents.
You have compliance
manuals. You know
what good looks like,
and thankfully, you
wrote it all down. And
so Dell has the same
discipline that you do,
and that's what enables
them to have a really
great measurement on
what they're doing.
Here, the supplier
onboarding process looks
like it's taking about
20 days, and Dell can
go in and ask the
Tableau analytics agent,
what can I do to help
improve this? And what
I love is that it goes
right down into the
data. It looks through
that process, and it's
thinking, how do I
improve it? Well, here
you can see the
bottleneck is that the
financial document
verification step should only
take about four days,
but it's taking nine.
Now Dell knows
exactly where to go.
Iterate, deploy
an agent, and
automate and accelerate
this process.
You have the
exact same tools.
You can do the same
thing. Measure,
automate,
iterate, improve.
Everything that you
need is right there.
I just want to end
with a quick message.
DC is filled with some
of the most talented,
dedicated people
in the world. You
took your job not
because you loved forms.
You took it because
you had a mission.
You wanted to serve
your community.
You wanted to serve
your neighbors.
And you wanted to
serve your country.
Let Agent Force
do the automation.
Agents are great at
manual work. That
way, you can go
focus on the mission.