Right now is an
exciting time
to be a Salesforce
developer.
With huge advances in
data, AI and agents,
the way we build
applications is changing.
And the Salesforce
platform
provides developers with
so much opportunity.
In Meet The Developers
and the Developer Keynote,
you'll get a view
into the new paradigms
for developers and how you
can build the future now.
I am joined right now
by the amazing Mo, Mohit
Thank you for
having me here.
So you are a principal
developer advocate
Thank you so much
for having me here.
Let's talk about what's
going on at Dreamforce
You can see,
at Dreamforce,
we have all of these
tools on display here.
And I've seen developers
actually learning them,
going to this camp,
Trailhead ground,
trying all these things
and building stuff.
And that is amazing
because it's not
just about, you're talking
through all these things.
You're actually able to
get hands-on and build
I saw there was some stat.
Almost 2,000 people have
already built agents using
We make it so easy for
people to get started.
Yeah, you can
easily build.
And it's just enabling
them to be more creative.
You just have to
understand your business
problem and then use these
tools that we have here
So let's talk a little bit
about some of those tools.
What exactly are some of
these new capabilities
and tools, specifically
for developers, when
Now, before I get
into these agents,
let's talk about what are
some of the ingredients
for them, ingredients for
building these agents.
it all starts with
large language models.
You need a large
language model.
I think at Salesforce, we
have done a very good job
by not only just
building our own models,
They can bring in
all these models
and build these
applications.
But more than
model, these agents
are going to
need knowledge,
And that's what I'm
going to talk about.
One of the tools
that we have for that
We had a theater here,
Intro to Data Cloud.
And every time,
it was packed.
So you can see, everybody
wants to build that data
And if you are
a developer,
that is where you need
to invest your energy on.
Understand what are the
features of this Data
Cloud, how you can
connect Salesforce
and other systems with it,
how you can customize it,
So that's about data
foundation right there.
And then we have all
the interesting stuff,
which is, how can you
bring AI capabilities
And that's where we
have Prompt Builder.
A lot of developers have
experienced Prompt Builder
now because we
launched at TDX.
We are adding a lot
of new capabilities.
And with prompt
builders, you
can build these prompts,
bring the generative AI
capabilities that you
want into your application
using both the low-code
and the pro code tools
And here, creativity
is only your limit
with Prompt
Builder, actually,
because I've seen some
interesting lightning
components
that's just going
to make your users
more productive.
And then finally,
Agentforce.
So let's talk
about agents.
Let's talk a little bit
about how developers
are going to
really harness
the power of Agentforce
and start building.
What are some
of the things
that they're going
to start doing?
Yeah, so let's
understand Agentforce.
So Agentforce, or Agents,
are next-generation
basically do
all these tasks
autonomously, of course,
with human intervention
and human in the
loop as well.
But if you look
at Agentforce,
we need to understand
what it takes
If you're doing
your own DIY,
as Mark said
in his keynote,
And we make it really
super easy for you
With Agents, you are
bridging the humans
So you as developers, you
have already built Apex,
And again, with
Prompt Builder,
you can build these
prompt templates, too.
So all you're doing is
writing natural language
instructions on top of
it so you can invoke
So you're already building
that software stuff,
and all that is
going to be reusable.
But with large
language models,
we'll give you
that capability.
And now with
Agentforce, you
write instructions just
in natural language
and make your
thing happen.
It's just the large
language model doing
But the actual software--
again, you as a developer
are building the
software system.
Yeah, it's like there
are-- everyone has already
been building the building
blocks with which then you
will assemble to
create an agent.
I think that's
really helpful.
And previously, we
had to assemble it
I had to go,
as a developer,
and say, if this,
then do this then,
and then add these
branches and logics.
Now, a large
language model
can do it if you can
describe it in large--
describe it in
natural language.
If you can type
a sentence--
--you can build an agent.
Yes, that's
how easy it is.
So let's talk a little
bit about some use cases.
Do you have
specific use cases
that you've seen people
already think about when
they're using Agentforce?
So one of the use cases,
very common, and we
have this in our
Trailhead module as well,
And we showed this
at Keynote also.
If you're reaching out
to your customer support
today, you don't
want to be waiting.
And even as a human,
the service agent
is actually looking
at the knowledge base,
looking at the
company policies
And these agents are
working in the same way.
So that's a very
good use case.
Again, we give
out-of-box template.
And you as a developer can
understand your business
use case, your processes
that you need, use Flows
And then just use
our Agent Builder.
So write natural language
instructions, so all--
and then expose it
in various channels.
Experience cloud site
that we are showing
in that Trailhead module.
But it could be in
your Apple messaging.
It could be any channel
that you can imagine,
Expose all these
agents and deploy them.
So we are
wrapping up here.
What is one thing that
developers should really
start thinking about if
they want to skill up
for building with Agents?
Yes, so only thing that
they need to understand,
in my experience,
is learning
how to write natural
language instructions
because that's
a new skill.
Prompt engineering
is what we call them.
So understanding
that and a little bit
of understanding
your domain.
You're working for
these customers.
Understand their
business needs
because that's what
you'll be focusing on.
Learn how to write
sentences instead of code.
Thank you so much,
Mo, for joining us.
We really appreciate you.
There are so many
resources for developers.
To get started, you
can scan the QR code
on your screen
to learn more
about how to
build the future
and have some fun
while you're doing it.
Take the Developer
Dreamforce Quest.
That link is
sforce.co/df24devquest.
Thank you so much
for watching.
