is one of the most
innovative companies in
AI. And guess what?
They use Slack as their
agentic operating
system. I'm Soledad O
'Brien, and I am thrilled
to be here with Kate
Jensen. She's the
head of Americas at
Anthropic. And to learn
more about exactly
how they do it, Kate,
I thank you for joining
us. Appreciate your
time. So let's talk a
little bit about AI
and Anthropic. AI is
what everybody's talking
about. Off camera,
we were saying that
you're just constantly
being peppered around
questions about AI.
Reports now show that
Claude Anthropics
AI model is the
most utilized
AI model by
enterprises. What do
you think is driving
that momentum?
Well, to start, that's
really why we were
built. We were purpose
built for enterprise
from day one. And what
does that really mean?
It means that we were
building with what
companies need most in
mind. And what companies
need most reliability
security trust and
an ability to digest a
huge amount of context
and digest it accurately
what do you think
leads to all the
adoption that you've seen
a lot of what a lot
of what we've been
developing towards
what i just talked
about plus of course
the models we're
building plus a
lot of the products
that we're building
we've really been
focused on how do we
help companies drive
value from AI right
from the start.
So if you think about
where companies are
really investing in
AI today, it's really
in three pillars.
The first is employee
empowerment. How do you
help every person at
your company to have a
virtual collaborator?
Whether it's someone
in the marketing team
trying to dream up the
next big idea, someone
in sales like myself
thinking through
how do I engage really
well with a customer
or a developer? How
can I use cloud code
to help superpower
everything I'm building?
The second one is, how
do I change how our
company operates
today? You think about
a big insurance
company. They want to
transform their underwriting
practices, claims
management practices.
There are so many
big processes that are
a little bit slower
than anyone wants
to be part of today.
And a lot of companies
are looking to us
to help them to design
how to change that
with AI. And then
the third and the one
that's really exciting,
because you see so
much innovation,
even here today at
Dreamforce, is companies
building AI into the
products that they're
bringing to market.
We made a big
announcement today with
Slack, another
announcement about
AgentForce now supporting
Claude directly.
What we're seeing
companies build on
top of Claude is so
exciting. Can you
give me an example
of where you're
seeing companies using
Claude in exciting
ways? Absolutely.
I mean, I mentioned
sales. like I can
give 150 examples.
Salesforce just agreed
to roll out cloud
code to its entire
engineering team.
Anthropic uses cloud
code today. 90% of the
code we write today
is written by cloud.
In Salesforce, we
expect them to be able
to say the same thing
in very short order.
You also think about
more traditional
regulated industries where
trust is more paramount
than ever. Think about
Novo Nordisk, the
pharmaceutical company.
To bring a new drug
to market, the scientific
research process,
once the science is
finished, usually
the review process
takes 10 weeks. And now
with Claude, it's
taking 10 minutes, and
they're finding that
it's even more accurate.
Wow. So every day
that a drug is
delayed and being
brought to market
can cost them
millions of dollars.
We're accelerating
those timeframes
dramatically. Wow,
that's an amazing
story. How does
Anthropic use Slack?
How do we not use
Slack? Everybody
uses Slack. Everyone
who joins the
company, my first
thing that I ask
them is, have you
used Slack before?
And anyone who says
no, we actually
sit down and make
them a little bit of
a crash course on how
to use Slack well,
because first of
all, we love Slack
internally, but it
really is the central
nervous system for
how we operate.
I joined Anthropic a
little over two years
ago. There were a
couple hundred people.
We were in a very
small office. now we're
1600 people all over
the world and the only
way we've been able
to scale that quickly
is to have slack as
our source of truth and
our central communication
for everyone we
use cloud inside of
slack too of course you
do and that helps
us to it helps us to
summarize things when
there are a thousand
different channels and
you're trying to keep
track of everything
because of course when
a company grows as
quickly as we're growing
things can get really
messy really fast
and Slack and Cloud
help us to stay sane.
What's your favorite
use of Slack? And I'll
tell you, I think
Carolyn said that there's
a Bravo Slack, so it
doesn't have to be.
So that can be
the bar of how
you want to answer
that question.
That's a pretty high bar.
We have a whole channel
now or what we call
Cloud Oracle. It's
Cloud built into Slack.
It's actually
what we released
today with the
Slack team is based
on what we built
internally.
But I can go into
that channel and say,
what's going on with
the top customers?
Who's having a great
day? Who's having a bad
day? Summarize what's
going on and where
I can find more about
it. And I get a little
report, custom built
for me in about 30
seconds. That must be
completely changing the
day-to-day experience
for your employees.
It's changing, I mean,
it's changing our
world. It helps us all
to be more efficient.
It helps my team.
Imagine how many pings
I would have had to
send individually to
get those updates.
It's really incredible.
What surprises
you the most when
you're talking to
enterprises about AI?
I think what surprises
me the most, well,
first of all, things
that aren't super
surprising, but some
people are surprised by,
is how much security
matters, how much the
ability to actually
pay attention to
instructions, reduce
hallucinations. These things
are table stakes. And
candidly, they always
have been. But with
AI, I think people
bought into the hype a
little bit and forgot
that these table stake
things for enterprise
are still table
stakes for enterprise.
The things that we found
to be most surprising,
though, is how much
humans play a role
in whether or not an
idea is successful.
Interesting. Explain
that to me. So
even for employee
empowerment use cases,
people actually have
to use the tool.
They have to try it.
They have to figure
out the prompts
that work for them.
For the internal
process changes,
often these are processes
that involve a
lot of teams.
You need buy-in from
all of those teams.
We found that the best
projects are the ones
where they have really
strong exec champions
who take the time to
actually make sure
that their teams are on
board and take the time
and the energy to do
the change management
that is still very,
very important. Is there
some conventional
wisdom in your industry
that now, a few years
into really mainstream
use of AI that's just
gone out the window?
It's a good question.
I used to spend
a lot of time talking
to people about
existential risk of
AI because it was
something that was
really top of mind
for everyone. And
it was often in the
context of should we
invest here at all?
I think that's
really gone away now.
Everyone realizes
that this technology
can really change
their company and
their lives generally
for the better.
So now it's so much,
it's more fun. It's
much more about the
how and the what than
the if. What's coming
around the corner.
Yeah, it used to be,
I think, this idea of,
well, you know, why
would we need this? And
now it's, how do you
possibly not have it?
And how can I get it
faster? How can I deploy
it faster? Kate
Jensen is the head of
Americas at Anthropic.
So nice to chat with you.
Thank you for your
time. Thank you so much
for having me. Appreciate
it. To learn more
about Slack, scan the
QR code that's on your
screen or go to sforce
.co slash Slack AI.
