MARC BENIOFF:
Well, I think
that from our perspective,
it's all about trust.
And certainly, it's all
about responsibility
And I think as we start to
see the potential of what
AI is, starting
on what you
saw in the first demo,
where the AI was actually
I think that when
I was talking
with Sam Nan
over that dinner,
and I said to
him, I think we're
going to have to
rewrite each one
of our applications
to take
full advantage of all
these capabilities.
He turned to me and
said, no, no, you're
not going to have to
take any time to rewrite
Don't worry
about anything.
The computer is going
to do it for you.
And it's a subtle
comment about how
he sees the future
of AI, which
is that the computers are
more powerful than ever
Generative AI gives
us another generation
And we're also going to
have these LOMs, which
do technology
that we never
So for a lot of
our customers
this is about
getting going
for the very first time
with AI they might have
been using predictive AI.
They might have been using
machine intelligence.
They might have been
using machine learning.
They may have even
been using deep
learning to
understand what
was possible with
these neural networks.
Now, they're
really exploring
this next generation of AI
to understand how they're
going to take
the productivity
of their organizations
to a new level.
I thought it'd be a
great opportunity now
to introduce you to
Julie Sweet who's
And Julie, thank you
so much for being here.
We're so happy
to have you.
Please give her a
round of applause.
JULIE SWEET:
Thank you, Marc.
MARC BENIOFF:
Julie, can you
give us your vision
of what you're seeing
You're working with
the largest customers
all over the
world and helping
them to deploy
these amazing new
next-generation
enterprise technologies.
What do you see as
the potential for AI
JULIE SWEET: Well,
thanks, Marc.
And first of all,
it's great to be here.
It's great to see
all the things
we've been talking about
really come to life.
And one of the
things that is
top of mind with
all of our clients
is this point around
trust and security.
And I would emphasize
this technology
And one of the
big advantages
that I think, you have by
working with Salesforce
is that trust and
security are being built
And you're
bringing together
that with the deep
expertise around the use
cases, and that is
really resonating
with our clients who
want to make sure
that they don't get ahead
of themselves before some
of these things have
been worked out.
And yet at the same
time, they believe,
as we believe, that
generative AI will
transform how
they work, how
they engage with clients.
And so I have a very
simple thing when
we talk to clients is
that when they're saying,
And so with Salesforce,
one of the first things
I say is, well, first
make sure you're
using all the AI
that you've already
paid for because it's
incredibly powerful.
Accenture is a
user, 55,000 users.
We use the predictive AI.
We have insights
in the process.
And lots of our
Salesforce clients
So make sure
you're doing that.
Then it's all about data,
which is why the Data
And then from there,
make sure that you're
using business criteria
to evaluate the use cases.
And that's where
the work we're doing
is so important in
the AI accelerator hub
that we just announced
with Salesforce
because that's
about bringing
the power of Salesforce
and Accenture
and all of our
industry knowledge,
our knowledge about
customers and marketing
and sales and service
with you, the clients,
together to say, how do we
create the absolute most
powerful use cases
that have a return?
And I know that Accenture
is thinking about this
and Salesforce is
thinking about this.
We know that our clients
need a return fast.
And so we're trying
to really focus on
how do you take
the technology,
the maturity set today,
bring it together
with all that
Salesforce has,
and really deliver value
early to our clients.
MARC BENIOFF: Julie,
I want to ask you--
you're the CEO of one
of the most successful
companies in the world,
one of the largest
companies in the world,
and you're probably
thinking about
productivity
in your own organization.
You have so many
engineers yourself.
You have so many
sales and service,
How are you seeing the
future of Accenture?
What do you look at for
your own productivity
Well, we think
specifically
How do we help
our clients?
How do we use it to
deliver for our clients?
And then how do we use
it to operate Accenture.
And we've been using
diagnostic AI, which
tells you what happens and
predictive AI for years
across our business
and particularly
in our sales function
with Salesforce.
And I will tell
you that when
I became CEO in
2019, we had not
done a great job of making
sure all of our 55,000
users were using the
predictive capabilities.
And we had a phenomenal
sales officer
that I appointed who
was deep in Salesforce
who very smartly made sure
that we were using that.
And when the pandemic
came, the ability to have
predictions and
we have proven now
for three years, that
bottom-up forecasting
is never as
accurate as what
And so now, the
idea of being
able to take the power
of all of that, which
is already a part of our
process and add on it
generative AI to draw
more connections,
be able to get to
insights faster,
we think is
hugely exciting.
But what I
would say to you
is that just like we had
to change our process
and train our
people on how
to use the predictive AI,
this is just technology
until it becomes
embedded in how you work.
And change management
to make sure people
understand it
and the skilling
that we were just
talking about.
And I think that's
where our partnership is
so important because
it makes sure
that the technology
actually delivers value
by coming in with
a point of view
on how do you change,
how do you get people
to adopt, how do you
rewire your processes,
and very importantly,
how do you get your data.
MARC BENIOFF: Julie, I
want to ask you about
trust, if I could in
the last question here,
which is this idea that we
all read this story about
this lawyer who
submitted these briefs,
built on Chat GPT asking
it if it was correct,
We've all seen our own
personal examples where
Maybe asking some
generative AI system,
maybe it could
be inflection,
or maybe it could be one
of these other systems
to help us to
understand something
about our business but
then wondering where
Or we might be asking
ourself, how should we
be looking at the
fundamental security
of our own companies data?
I'm sure you're thinking
a lot about that.
I know you're getting
a lot of questions
Where do you see this
kind of relationship
between trust
and generative AI
that we've talked
about today?
JULIE SWEET: Well,
this is a topic
that I'm really
passionate about.
We both are on the
Business Roundtable.
And actually a
good over two years
ago, I led the work
on responsible AI.
That was all
about making sure
that you could be
clear about what
responsible AI was and
how to implement it.
And in fact, at
Accenture, we
have a compliance
program that's
overseen by our audit
committee of our board
that's just like every
other compliance program.
And I would say one
very practical piece
When you leave
this room, you
are not able to
pick up the phone,
call someone in
your company,
and have them tell you
where is AI being used,
what are the risks, how
are they being mitigated,
how are they monitored
and who's accountable.
You do not yet have
responsible AI.
And I will tell you that
when we go into companies
and help them set
up these programs,
we have
prepopulated views.
And when we get
to Salesforce,
we say here's all
the AI that you
have in your organization,
and here's the low risk
And that is
really important,
as you move along this
journey of generative AI,
understanding every
time you're using it,
where is the risk
and make sure
that you're partnering
with companies
like Salesforce where you
can understand that it's
either low risk,
or you absolutely
are clear on what
the risks are,
how to mitigate them,
and how to monitor it.
MARC BENIOFF: Well,
thank you, Julie, so much
We're really thrilled to
have a great partnership
You've done so
much amazing work
with not only our
company but so
We're thrilled
to have you.
We're just starting
out on the future
We have been looking
at so many companies
We've done some of that
work jointly as well.
We just doubled
our AI fund.
And we're looking forward
to getting our customers
to start their AI journey.
Hopefully,
they'll start them
with Salesforce
and Accenture.
Thank you for
coming today.
Thanks to all of you as
well for being with us.
We're so grateful for you.
And we have some
terrific demonstrations
of the technology
outside for you as well.
And welcome to
Salesforce's AI Day.
