We address privacy for companies in every industry.

In many jurisdictions, some industries, such as healthcare and financial services, are more closely regulated than others. Salesforce enables customers to operate on a global scale — offering tools and resources to help them comply with regional, national, and local laws. For us, security and privacy is an opportunity to enhance the customer experience.

Financial Services

Nothing is more important than the trusted relationship between Salesforce, its customers, and everyone in the Salesforce ecosystem. Salesforce earns the trust of its stakeholders through transparency, security, privacy, compliance and performance. We are trusted advisors, and we deliver the most trusted infrastructure in the industry.

Trust.Salesforce.com is the Salesforce community’s home for real-time information on system availability, performance, security and compliance. Having trust at the foundation of our culture is how we maintain our pace of innovation and deep customer and stakeholder relationships at scale.

Salesforce is committed to supporting our customers on their financial services compliance journeys and we have created this Financial Services Webpage in support of that effort. We recognize that each of our customers will have differing compliance requirements depending on the characteristics of their specific financial institution, their particular business model, and the way in which they use our services.

We encourage our customers to evaluate how their use of our services, given our comprehensive security and privacy program, contractual commitments, and the controls available within our services, enable them to meet, and demonstrate compliance with applicable rules and regulations. We also engage with regulators to better understand sectoral rules and regulations, which allows Salesforce to build solutions and develop features to better support our customers’ independent compliance efforts.

You can see here how our services have successfully been used by some of the largest financial institutions across the globe.


Healthcare and Life Sciences

In the US, healthcare and life sciences companies must address numerous laws and regulations that impact activities ranging from how these companies conduct their operations to how they interact with their patients and customers.

What you need to know about HIPAA

Among the most important of these laws is HIPAA (Health Insurance Portability and Accountability Act), the federal healthcare law that requires particular healthcare and life sciences companies to safeguard the privacy and security of their patients’ and customers’ protected health information.

Organizations covered by HIPAA must comply with comprehensive regulations that strictly govern the collection, use, storage, and disclosure of protected health information. HIPAA also requires these companies to pass on their data protection obligations to their service providers, if they provide their service providers with protected health information.

Who Salesforce can help

Many of Salesforce’s key services for healthcare and life sciences customers include features and functionality that help our customers meet HIPAA’s stringent privacy, security, and data protection requirements. By working together, Salesforce and our customers can address the challenges of HIPAA compliance while protecting patients by safeguarding their most sensitive information — their personal health data.

The Salesforce trusted cloud make it possible for healthcare and life sciences companies to strengthen compliance and improve visibility and transparency, while allowing them to leverage the power of the world's #1 CRM. Learn more about how Salesforce helps our healthcare and life sciences customers with HIPAA compliance by visiting our Compliance website.


Privacy Resources



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Salesforce understands better customer experiences start with
data privacy.

Contact us if you have questions, comments, or requests related to Salesforce’s Privacy Statement, our data privacy practices, or how Salesforce embraces privacy and data protection laws.