Privacy Resources
General

Documentation
Data Protection and Privacy

Documentation
Data Processing Addendum

White Paper
Data Processing Addendum FAQ

White paper
International Data Transfers FAQ

White Paper
Salesforce's Transfer Impact Assessment

Documentation
Trust and Compliance Documentation

white paper
Privacy by Design Principles at Salesforce
Cross-Border Data Transfers

White paper
International Data Transfers FAQ

White Paper
Salesforce's Transfer Impact Assessment
Transparency Reports

Report
Salesforce's Transparency Report (2023)

Report
Salesforce's Transparency Report (2022)

Report
Salesforce's Transparency Report (2021)
Information about requests for customer data we've received from government agencies.

Report
Salesforce's Transparency Report (2020-2021)
Europe, the Middle East, and Africa

Trailhead
EU Privacy Laws Basics

White paper
GDPR Key Facts

White Paper
GDPR: Fiction Versus Fact

White paper
Your GDPR Compliance with Salesforce Shield
North America

White paper
US Privacy Laws FAQ

White paper
FERPA and COPPA FAQ

Trailhead
US Privacy Laws Basics

Infographic
US State Privacy Law Overview

White Paper
CCPA FAQ

White Paper
CCPA Fiction Versus Fact

White paper
PIPEDA FAQ
Asia-Pacific and Japan

White Paper
Japan Data Privacy FAQ

White Paper
Australia Data Privacy FAQ

White Paper
APEC CBPR and PRP FAQ

White Paper
Thailand Data Privacy FAQ

White Paper
Indonesia Privacy Law FAQ

White Paper
India Privacy Law FAQ
Latin America and the Caribbean

white paper
Brazil Data Privacy FAQ
Work.com

Guidance
Privacy and Ethical Use Principles Guiding our COVID-19 Response

White Paper
Work.com Privacy FAQ Questions and Answers for Salesforce Customers

Checklist
Work.com Key Privacy Considerations Checklist
Industry Specific

White paper
HIPAA FAQ

white paper
HIPAA Security Rule White Paper

White Paper
Financial Services FAQ
Products and Data Protection Impact Assessments (DPIAs)

Documentation
Salesforce Services Trust and Compliance Documentation

White Paper
Best Practices for Data Privacy on Salesforce

White paper
DPIA - General Whitepaper

white paper
Data Protection Impact Assessments & Salesforce
Cybersecurity

Trailhead
Cybersecurity Learning Hub