Order Management

Cut costs and drive efficient growth with the customer-first order management system.

Make omni-channel order management more efficient.


Sell and fulfill on any channel.

Give agents a single view across channels to easily manage and modify orders.

Deliver faster, more efficient fulfillment.

Optimize orders for cost, speed, and sustainability with real-time inventory.

Simplify complex order routing.

Use automation and AI to help determine the best cost-saving workflow.

Scale on a trusted, agile platform.

Meet demand your way with easy-to-use tools and industry-leading tech and resources.

Increase orders and lower costs with these features.


Order Servicing

Provide better support by bringing order history and customer records into a single view.

Distributed Order Management

Boost customer satisfaction while fulfilling orders faster and at the lowest cost.

Omni-channel Inventory

Connect commerce experiences with real-time inventory visibility.

See how Trailblazers enhance customer experiences.


Order Management enabled us to drive high first-call resolution – many of our customers don't require escalation. This allows us to deliver five-star customer service.

Harvey Beirman

CDO, Christy Sports

These trusted Trailblazers stay on track with Order Management.


Get the right tools for your team.


Salesforce Order Management — Order Visibility

Order visibility only, integrated from any third-party system.
$ 0.15
(billed annually)

Salesforce Order Management — Starter

Deliver flexible order management, anywhere.
$ 0.30
(billed annually)

Salesforce Order Management — Growth

Offer smart order orchestration for complex distribution networks and B2B orders.
$ 0.50
(billed annually)

* This edition requires an annual contract.

This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.


Learn how customers saw ROI from their post-purchase journey.

Save time and increase profit with omni-channel fulfillment. The Total Economic Impact™ of Salesforce Order Management study breaks it all down.

Take customer service and automation even further.


Order Management + Service Cloud

Pair the power of Order Servicing with Service Cloud to offer truly seamless experiences for your customers.

Questions? We'll put you on the right path.

Ask about Salesforce products, pricing, implementation, or anything else.  Our knowledgeable reps are standing by, ready to help.  Or check out our Pricing and Packaging Guide to learn more.