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Ratings and Reviews

SFRA Version



Bazaarvoice helps all types of businesses capture, display, share, and analyze customer conversations online. Our combination of technology and personalized services help brands build online communities that drive measureable business goals. We make it easy for you to let your customers share opinions, knowledge, and experiences.

Integration Overview

Salesforce Commerce Cloud and Bazaarvoice have partnered for many years delivering unparalleled success to clients by minimizing implementation risk and maximizing the strategic impact of user-generated review content through complete customization, deep integration, community management, advanced analytics, search engine optimization, and syndication across the Web and to offline channels.

Through deeper integration of Bazaarvoice Social Commerce Platform with the Commerce Cloud eCommerce Platform, clients can now take advantage of faster implementation, quicker time-to-market and flexibility to ensure success of their social strategies. Merchants will have the ability to incorporate consumer-generated content for more effective merchandising and improved conversion rates. With this integration, Commerce Cloud customers will be able to leverage the entire Bazaarvoice suite of products to build merchandising driven eCommerce sites.

Integration Features

The LINK cartridge supports the entire Bazaarvoice suite of products, including Ratings & Reviews™, Ask & Answer™, Stories™, Active Profiles™, and Smart SEO™ .Implementing Bazaarvoice using the LINK cartridge provides the following benefits:

  • Faster implementation of any part of the Bazaarvoice product suite
  • Flexible architecture to meet client-specific social strategy needs
  • Extended reach of customer generated content to social media channels
  • Increased channel conversions by directly connecting brands and vendors to customers
  • Higher natural search relevancy and search engine traffic
  • Accurate ROI measurements through integration with major analytics providers