North America


Order Management
Product Information Management

SFRA Version:



CloudSense has over a decade’s experience helping global brands thrive in the world’s most challenging subscription-based service industries. With customer experience fast eclipsing price and product as the ultimate brand differentiator you need to give your customers captivating experiences – centered on personalization, convenience and speed.

CloudSense fast-tracks your ability to deliver the elevated omnichannel subscription experiences customers expect. The end-to-end platform seamlessly connects commerce processes and centralizes customer and commercial data in Salesforce. From this foundation, Einstein AI and Next Best Action combine to offer personalized commerce experiences that grow customer retention and revenues. With CloudSense you can deliver fast, low-click experiences and increase conversion on a trusted, scalable platform that reduces total cost of ownership. As an out-of-the-box solution, CloudSense Digital Commerce gives you disruptive results, without disruptive change to your business so you can sell like the brands your customers love.

CloudSense Digital Commerce delivers real value such as 28% increase in conversion rates, 73% reduction in lead to order time, 21% YpY growth same site sales and 6X digital revenue driven by personalization.

Integration Overview

The CloudSense Digital Commerce Cartridge enables Commerce Cloud users to publish subscription-based services to the product catalog, including bundles, promotions and offers. It also takes care of the order and subscription management of those products, including inflight changes and customer self-care.

Integration Features

  • Subscription product management
  • Subscription pricing
  • Order decomposition for subscription orders
  • Order fulfillment for subscription services
  • Inflight change
  • Subscription lifecycle management (renewal and change)
  • Subscription product self care
  • Business process orchestration
  • Document generation
  • E-signature


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