Deck Commerce is a Distributed Order Management System (OMS) that empowers retailers to deliver modern omnichannel shopping experiences through the full lifecycle of an order. The highly flexible, cloud-based solution centralizes and simplifies enterprise inventory visibility, order orchestration and order processing across shopping and distribution channels. This empowers users to deliver unified omnichannel consumer experiences and revenue growth by optimizing distribution networks and seamlessly leveraging existing back-end business systems. The system streamlines everything that happens after an order is placed, such as managing shipments, settling payments, servicing the customer, processing returns, and more. Leading retail brands such as New Balance, Rawlings, Build-A-Bear and The Honest Company power their omnichannel operations with Deck Commerce.
The certified Deck Commerce LINK Cartridge extends the Salesforce Commerce Cloud with omnichannel order management capabilities. The cartridge easily integrates with your Salesforce SFRA storefront (also supports both Pipeline and JS Controllers) and back-end ERP, WMS, and POS solutions. This enables you to enhance the Salesforce Commerce Cloud experience for your customers by optimizing inventory visibility and delivering advanced fulfillment capabilities including Ship-to-Store, Store Pick-Up, Ship-from-Store, Return-to-Store and Return-to-Web. In addition, Deck Commerce OMS provides leading Customer Service tools that supports automated order processing across an unlimited number of fulfillment locations, order and item-level shipments, a web-based portal to manage customer inquiries, appeasements and agent-assisted orders, and an order queuing system that helps manage fraud and custom order processing workflows.
Deck Commerce is the single, most effective cartridge for delivering omnichannel experiences and maximizing your Salesforce Commerce Cloud investment.