North America
Order Management
Deck Commerce is a Software-as-a-Service platform that powers omni-channel operations. The highly flexible, cloud-based solution features market-leading support for enterprise inventory visibility, order orchestration, and full order-lifecycle management. This empowers customers to deliver omni-channel consumer experiences and revenue growth by optimizing distribution networks and seamlessly leveraging existing back-end business systems – streamlining everything that happens after an order is placed online, such as managing shipments, settling payments, servicing the customer, processing returns, etc. Global brands such as New Balance, Rawlings, and Build-A-Bear power their omni-channel operations with Deck Commerce.

The certified Deck Commerce LINK Cartridge extends the Salesforce Commerce Cloud with omni-channel order management capabilities. The cartridge easily integrates with your Salesforce storefront (supporting both Pipeline and JS Controllers) and back-end ERP, WMS, and POS solutions. This enables you to enhance the Salesforce Commerce Cloud experience for your customers by optimizing inventory visibility and delivering advanced fulfillment capabilities including Ship-to-Store, Store Pick-Up, Ship-from-Store, Return-to-Store and Return-to-Web. In addition, Deck Commerce OMS provides leading Customer Service tools that supports automated order processing across an unlimited number of fulfillment locations, order and item-level shipments, a web-based portal to manage customer inquiries, appeasements and agent-assisted orders, and an order queuing system that helps manage fraud and custom order processing workflows.

Deck Commerce is the single, most effective cartridge for delivering omni-channel experiences and maximizing your Salesforce Commerce Cloud investment.

  • Omni-Channel Fulfillment Orchestration (Warehouses, Stores, 3PLs, etc.)
  • Order Processing Workflows (Automation, Fraud, Custom Products, Pre-orders, etc.)
  • Inventory Management
  • Real-Time Order Status API
  • Vendor Integrations (Payment, Tax, Fraud, Email, etc.)