North America
Asia Pacific


Marketing/Email Marketing


dotdigital’s Engagement Cloud is the platform of choice for merchants seeking to engage customers across all touchpoints. Engagement Cloud for Salesforce Commerce Cloud helps make your store data go further, increase customer engagement and drive loyalty that will last.

We seamlessly sync your customer, order, and product data (every few minutes!), helping you craft relevant omnichannel journeys across email, SMS, social, app push, and more. With advanced personalization features and segment templates, you can be sure to reach the right audience with the right message at the right time. Engagement Cloud houses all the ecommerce marketing essentials like abandoned cart, transactional emails, coupon codes, and AI-powered product recommendations.

With Engagement Cloud's program builder you can automate entire customer journey’s based on a specific action, how engaged they are, or how frequently they purchase from you. We offer templates for everything from welcome to win-back programs. Moreover, sophisticated features like marketing preferences, dynamic content blocks, and predictive recommendations let you surface relevant and tailored content at scale.

Engagement Cloud empowers 4,000+ brands across 150 countries. dotdigital is a global company, serving companies of all sizes and in all verticals for over 20 years. We provide 24/5 technical support and match each client with the best account manager for their needs.

Integration Overview

Setting up your Engagement Cloud for Salesforce Commerce Cloud integration, is simple. You can find the full step-by-step guide in the dotdigital knowledge base.

Integration Features

  • Sync customer, order, and product catalog data to Engagement Cloud
  • Design engaging campaigns aligned with your brand
  • Use segment templates to identify and reach valuable audiences
  • Enhance customer data with engagement insights and use in advanced personalization tactics
  • Craft omnichannel, lifecycle campaigns based on store & marketing behavior
  • Sell more with predictive product recommendations in email campaigns, and on-site
  • Send transactional emails that are on-brand
  • Automate welcome, replenishment, and post-purchase campaigns, and more
  • Win back lapsed shoppers with omnichannel abandoned cart
  • Developed and maintained by dotdigital developers