North America


Content Management Systems
Product Information Management

SFRA Version


Drive Commerce Pacenotes

Drive Commerce supports global retailers with guided shopping, product audit, and custom product software solutions.  Drive Commerce is a team of eCommerce professionals leveraging their experience in solving complicated problems for global retailers into easy-to-use, SaaS products that drive sales, increase customer satisfaction, and integrate seamlessly into your current platform. Our mandate is to build tools that decrease time to market, automate the mundane, and increase consistency and repeatability.  This leads to increases in conversions, stability in product data, and new shopping experiences.  We also look to gather and provide key data points, so that our clients have the information they need to make their next strategic decision.

Cartographer is a guided shopping tool that connects customers with the products that fit them best as an individual.  Retailers configure and maintain inquiries into individual behavior and opinions to match consumers with products that fit their needs. Pacenotes frees your merchandising team to work on merchandising by auditing your products and content for common, yet hard to find errors. Some of the common areas that Pacenotes catches errors are saleability, inventory, SEO, presentation, and pricing. In addition, Pacenotes is totally customizable and allows for configuration of rules based on your business needs and your custom attribute model.

Integration Overview

Here’s the problem: as your ecommerce operation grows, it gets really hard to keep up with what’s going on in your catalog.  Products with inventory get offline’d by mistake, inaccurate data gets published that results in returns, hot sellers go out of stock unexpectedly, SEO data is incomplete or wrong. So you try to get reports and status updates… and you get buried in automated emails and spreadsheets.  It’s impossible to know where to look, let alone where to take action! That’s why we invented a better way.  We’ve been in your shoes, and we know what it’s like to run a business on Salesforce Commerce Cloud.  So we created Pacenotes: an automation, reporting, and auditing tool, built specifically for Commerce Cloud.

Pacenotes is a Reference Architecture Certified SaaS application which reads your catalog data and evaluates the data against unlimited custom rules and filters. Combined with our scheduled reports and export capability, you can: identify products that need attention, get scheduled & on-demand reports in CSV format, automatically modify product attributes and category assignments, analyze content assets, avoid costly errors and omissions, and automate the tedious tasks of visual merchandising. See why people are saying “You have Business Manager on Steroids!”

Integration Features

  • Use the Pacenotes LINK cartridge to automate the export of your content library, catalog, inventory, pricebook, and active data files to Pacenotes for analysis.
  • Leverage Pacenotes best practice rules to recommend updates to products and content.
  • Create custom rules and reports using the Pacenotes custom rule builder.
  • Bulk update product and content data in Pacenotes, and create Commerce Cloud XML to import and correct bad data.
  • Create custom reports on sales velocity, inventory coverage, etc.. And have the reports sent to the appropriate team members.
  • Configure rules by user and team functions so users only monitor products and data that is relevant to them.
  • Create custom KPIs based on any attribute & display in dashboards and analytics reports.
  • Monitor and track changes to your catalog to stay informed of workflow
  • Robust documentation and implementation guides allow implementation by in-house, preferred SI, or Drive Commerce development resources.