North America


Order Management

SFRA Version:



OSF Digital is a leading global commerce and digital cloud transformation company guiding businesses throughout their end-to-end digital journey, starting with consulting, strategy planning, implementation, integration and optimization, through to training, support and maintenance. As a Salesforce Platinum Partner, winner of Salesforce’s 2019 Bolty Award for Best Digital Experience in the Retail and Consumer Goods category, 2019 Partner Innovation Award for Customer 360 and 2018 Bolty Award for Retail, OSF Digital has demonstrated experience and expertise in connecting Salesforce Commerce, Sales, Service, Community, Marketing Clouds, and Heroku.

We work with our clients’ staff to ensure commerce solutions and cartridges are successfully implemented and integrated with existing business-critical applications. To this end, FastOMS can be further enhanced and customized, upon request, to fit your business’ unique requirements.

Contact us to book an informal meeting with a commerce implementation specialist, and learn why companies like La Polar, Kal Tire, Laura's Shoppe, Burton, and Urban Decay have chosen OSF Digital as their trust


FastOMS Brochure
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Integration Overview

When it comes to providing your customers with the service they desire, FastOMS empowers you to conduct essential order management actions directly from Salesforce’s Commerce Cloud Business Manager without a lengthy integration process.

This cartridge, engineered specifically for Commerce Cloud merchants and compatible with Storefront Reference Architecture (SFRA), delivers many vital functionalities such as order search, edit, cancellation, refund, and return management. Whether you’re not quite ready to invest in a large-scale OMS, or you’re looking to enhance your existing Salesforce Commerce Cloud functionality to handle requests, OSF’s cartridge will meet your needs. Empower your agents to quickly make changes to orders. They’ll be able to locate and edit orders, grant refunds and manage returns faster than ever, freeing them up for servicing additional customers. Orders information is presented clear and concise in a dashboard that ensures your team can act upon requests quickly.

Integration Features

  • Order Search | Choose between a simple search using Name, Email, or Order ID with autosuggestion, or take advantage of an advanced search using additional criteria. 
  • Order Edit | After an order is created, you can remove or add products, modify the quantity, size or color requested, change the shipping type, or modify other order details such as status, contact information, address, and more. This feature is available only for orders with Not Captured status. 
  • Promotions & Discounts | Under Order Edit, you have the option to add to an order a coupon with a discount or a promotion. 
  • Order Cancellation | You can cancel orders and void payments when applicable and issue gift certificates in the case of an order cancellation. You can also do a mixed payback or cancel an order without refunding the shopper. 
  • Refund Management | You can grant partial or full refunds, including an immediate refund without the return of a product or a delayed refund issued after a product is returned. Different refund types are available including a credit card credit, gift certificate, or a mixed refund. 
  • Return Management | As part of the refund section, you can also offer your customers the option to return the order. If this is selected, the customer will receive an email with the details needed to complete the return. 
  • Availability | FastOMS supports all currencies and can be used by merchants in all regions.