Certifications:

Regions:

Global
North America
Europe
Asia-Pacific

Capabilities:

Order Management

SFRA Version:

4.3.0

FastOMS

OSF Digital has been named Salesforce Navigator Expert in B2C Commerce, Consumer Goods, and Retail by Salesforce, the highest-level honors for expertise. OSF Digital has also received the 2020 Salesforce Partner Award for the most relevant Salesforce Commerce Cloud project. These awards add to OSF’s vast portfolio of distinctions, including the 2019 Bolty Award for Best Digital Experience in the Retail and Consumer Goods category, the 2019 Partner Innovation Award in the category of Customer 360, the 2018 Salesforce Lightning Bolt Trailblazer Award for Retail, and Salesforce’s 2016 Partner Innovation Award in Retail. OSF Digital provides technology, consulting, implementation, and online shop management services to emerging and premier brands and merchants focused on building multi-cloud and unified commerce projects using Salesforce Clouds and other top-tier cloud technologies, such as Sitecore and Adobe.

We work with our clients’ staff to ensure commerce solutions and cartridges are successfully implemented and integrated with existing business-critical applications. To this end, FastOMS can be further enhanced and customized, upon request, to fit your unique business requirements.

Contact us to book an informal meeting with a commerce implementation specialist, and learn why companies like La Polar, Fanalca, Domaine Chandon, Burton, and Urban Decay have chosen OSF Digital as their trusted commerce partner.

Resources

FastOMS Brochure
OSF Cartridges Video

Integration Overview

When it comes to providing your customers with the service they desire, FastOMS empowers you to conduct essential order management actions directly from Salesforce’s Commerce Cloud Business Manager without a lengthy integration process.

This cartridge, engineered specifically for Commerce Cloud merchants and compatible with Storefront Reference Architecture (SFRA), delivers many vital functionalities such as order search, edit, cancellation, refund, and return management. Whether you’re not quite ready to invest in a large-scale OMS, or you’re looking to enhance your existing Salesforce Commerce Cloud functionality to handle requests, OSF’s cartridge will meet your needs. Empower your agents to quickly make changes to orders. They’ll be able to locate and edit orders, view order history, grant refunds and manage returns faster than ever, freeing them up for servicing additional customers. Orders information is presented clear and concise in a dashboard that ensures your team can act upon requests quickly.

Integration Features

  • Order Search | Choose between a simple search using Name, Email, or Order ID with autosuggestion, or take advantage of an advanced search using additional criteria.
  • Order Edit | After an order is created, you can remove or add products, modify the quantity, size or color requested, change the shipping type, or modify other order details such as status, contact information, address, and more. This feature is available only for orders with Not Captured status.
  • Promotions & Discounts | Under Order Edit, you have the option to apply a coupon or promotion.
  • Order Cancellation | Orders can be cancelled and payments voided when applicable. You choose whether to offer a refund or not when cancelling an order. The customer will receive the refund to the same payment method used for the order placement.
  • Refund Management | You can grant partial or full refunds, including an immediate refund without the return of a product or a delayed refund issued after a product is returned. Different refund types are available including a credit card credit, gift certificate, or a mixed refund.
  • Return Management | As part of the refund section, you can also offer your customers the option to return the order. If this is selected, the customer will receive an email with the details needed to complete the return.
  • Order History | You have complete information regarding the lifecycle of an order. From creation date to placement and payments, the track record mentions all processes and changes regarding orders.
  • Availability | FastOMS supports all currencies and can be used by merchants in all regions.
 

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