GetFeedback is a flexible, easy to use customer experience (CX) solution that companies like Crocs, Deckers, Hibbett, Puma, and YETI use to capture feedback across all channels, analyze it for trends, and act on it quickly to improve the customer experience.
GetFeedback is the only integration specifically designed for feedback on the Commerce Cloud Marketplace. With deep Salesforce integration and advanced email capabilities, The GetFeedback Commerce Cloud Cartridge allows ecommerce brands to gather feedback across all digital channels in a frictionless manner that doesn’t disrupt the shopping experience, therefore preserving conversion rates.
The GetFeedback integration empowers Commerce Cloud customers to identify drivers behind cart abandonment and other behaviors, enrich customer data via post-purchase surveys, conduct audience research among site visitors, quickly resolve bugs, and create more effective marketing campaigns. Inside of Business Manager, take action on negative and positive feedback from your customers. Organizations can easily sync customer feedback directly into Commerce Cloud to provide a complete view of the customer journey. Our integration takes days, not weeks to get up and running so that you can start listening to your customers.