Certifications:

Regions:

Global

Capabilities:

Analytics & Site Monitoring
Ratings and Reviews

SFRA Version:

5.1.0

GetFeedback, by SurveyMonkey

GetFeedback is a flexible, easy to use customer experience (CX) solution that companies like Crocs, Deckers, Hibbett, Puma, and YETI use to capture feedback across all channels, analyze it for trends, and act on it quickly to improve the customer experience.

GetFeedback is the only integration specifically designed for feedback on the Commerce Cloud Marketplace. With deep Salesforce integration and advanced email capabilities, The GetFeedback Commerce Cloud Cartridge allows ecommerce brands to gather feedback across all digital channels in a frictionless manner that doesn’t disrupt the shopping experience, therefore preserving conversion rates.  

Integration Overview

The GetFeedback integration empowers Commerce Cloud customers to identify drivers behind cart abandonment and other behaviors, enrich customer data via post-purchase surveys, conduct audience research among site visitors, quickly resolve bugs, and create more effective marketing campaigns. Inside of Business Manager, take action on negative and positive feedback from your customers. Organizations can easily sync customer feedback directly into Commerce Cloud to provide a complete view of the customer journey. Our integration takes days, not weeks to get up and running so that you can start listening to your customers.

Integration Features

  • Collect feedback anywhere on your Commerce Cloud site
  • Get robust analysis capabilities in the GetFeedback CX platform
  • Sync the responses back to the Commerce Cloud customer profile to view and search customer feedback directly in Commerce Cloud Manager
  • Include custom fields such as cart value, session time, or addition customer information and incorporate this data with your feedback for analysis
  • Question types include ratings, open text, and Net Promoter Score (NPS®)
  • This cartridge is certified to work with both SiteGenesis and Storefront Reference architecture
 

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