Asia Pacific


Order Management

Integrator for OMS Pro

OSF Digital is a leading global commerce and digital cloud transformation company guiding businesses throughout their end-to-end digital journey, starting with consulting, strategy planning, implementation, integration and optimization, through to training, support and maintenance. As a Salesforce Platinum Partner, winner of Salesforce’s 2019 Bolty Award for Best Digital Experience in the Retail and Consumer Goods category, 2019 Partner Innovation Award for Customer 360 and 2018 Bolty Award for Retail, OSF Digital has demonstrated experience and expertise in connecting Salesforce Commerce, Sales, Service, Community, Marketing Clouds, and Heroku.

We work with our clients’ staff to ensure commerce solutions and cartridges are successfully implemented and integrated with existing business-critical applications. To this end, Integrator for OMS Pro can be further enhanced and customized, upon request, to fit your business’ unique requirements.

Contact us to book an informal meeting with a commerce implementation specialist, and learn why companies like La Polar, Kal Tire, Laura's Shoppe, Burton, and Urban Decay have chosen OSF Digital as their trusted commerce partner.


OSF Cartridges Video
Integrator for OMS Pro Brochure

Integration Overview

OSF Commerce's Integrator for OMS Pro is a cartridge that facilitates the integration between OMS Pro, RCI Global Services's order management system and omnichannel platform for the APAC region, and Salesforce Commerce Cloud, enabling a full omnichannel experience and reducing the time required for developing an omnichannel project. The cartridge assists businesses in making both omnichannel and unified commerce a reality. Stock management, order processing, and returns are streamlined, and data synchronization is a reality with a 360-degree view of customer data being synced with all the details of their order history and returns. Service agents will now have the tools to track orders at every stage — from payment through to delivery. Integrator for OMS Pro ensures that companies can better leverage relevant data to provide better service and support to consumers and extends the functionality of Site Genesis by allowing merchants to configure Jobs that will run automatically at specific time intervals to import/export information of catalog/price/customer/order/inventory.

Integration Features

  • UNIFIED COMMERCE | Integrate RCI’s OMS Pro and Salesforce Commerce Cloud for a unified commerce solution and connected online to offline and offline to online channels to provide an enhanced customer experience.
  • ENHANCE YOUR INVESTMENT | Maximize your OMS Pro investment and fully leverage the power of Salesforce Commerce Cloud. Obtain a unified commerce solution.
  • SEAMLESS SHOPPING ABILITIES | Customers are supported regardless of what device they use or if they are in an online or offline shopping environment.
  • SYNCHRONIZE ALL DATA | Customer information is synchronized across both platforms, providing better order and stock management and enhancing your customer support capabilities.
  • IMPROVED CUSTOMER SUPPORT | Support teams spend less time processing and handling orders and inventory. Agents now have the right tools to track orders from payment to delivery.
  • AVAILABLE UPDATES | Benefit from product pricing, sales orders, inventory allocation and order status real-time updates


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