North America

Continuity and Replenishment
Post-Purchase

OrderGroove helps big brands and omnichannel retailers practice and achieve Relationship Commerce -  shifting consumer interactions from one-and-done transactions to ongoing, highly profitable relationships. The company’s unique combination of powerful technology, proprietary data and analytics and unmatched expertise helps top retailers and brands like Walmart, PetSmart, the Vitamin Shoppe, L’Oréal, Nestlé and others transform their retail experiences across every channel and thrive within the constantly shifting retail landscape. OrderGroove is headquartered in New York, NY and has raised $40 million in investment funding from institutional investors including National Securities, Lerer Hippeau Ventures, SWaN & Legend Ventures, Western Technology Investment, Silicon Valley Bank, FYRFLY Ventures, Bee Partners and Stage One Capital.
Salesforce Commerce Cloud has partnered with OrderGroove to provide retailers and brands with an integrated, end-to-end Relationship Commerce solution that is Commerce Cloud certified. The integration includes full access to everything you need to transform your business from one-and-done transactions to profitable, ongoing relationships - including product subscriptions, predictive reordering and frictionless discovery and ordering. Our extensive APIs make it easy to enable Relationship Commerce experiences built around the needs of your customers.
  • Fastest time to value to build out Relationship Commerce experiences.
  • Works across web, email, text messaging, social and in stores via POS integration.
  • Proprietary Anticipate AI engine that answers the "when" for personalized offers across channels.
  • Seamlessly integrates with CRM, eCommerce platform and POS
  • A pre-built and integrated My Subscription Interface (MSI) that enables consumers to manage the scheduling, processing and flexibility of their plans and frequencies.
  • Upsell and bundling features that can optimize for basket size, AOV and margin.
  • Comprehensive APIs for building unique Relationship Commerce experiences.
  • Analytics dashboards that help identify and measure key Relationship Commerce metrics.
  • Credit card recycling and optimization to maximize reorder rates.