North America
Loyalty
Post-Purchase
Returnly enables brands to offer their shoppers a best-in-class post-purchase experience. With Returnly, shoppers are offered Instant Refunds™to shop again immediately, before returning items. Returnly underwrites all risks with program. A/B test results show that Returnly partners recover more than 30% of previously lost revenues with Instant Refunds™- three times as many recovered sales. This is a huge increase in net retail revenue, and a clearly measurable ROI.  Returnly's online product returns center is a fully-brandable externally hosted returns portal that walks shopper through initiation of return/exchange through to shipping label and Instant Refund. Creates an additional positive brand touch point (one of many benefits over pre-printed label in box). Simple yet elegant shopper point of view online returns experience that gently enforces retailers' established product returns policy, while clearly managing shopper expectations every step of the way. Customer service personnel are empowered to quickly address all manner of possible returns and exchanges needs through Returnly's highly versatile merchant dashboard.  RMA management can be as automated or manual as your team desires. Powerful Returnly Analytics built into the platform for real-time aggregated post-purchase shopper behavior and complete online product returns information broken down into actionable information categories. Available for integration with OMS, 3PL providers, and BI tools. 

Cartridge technology enables proper data exchanges with Salesforce Commerce Cloud store and Returnly account. Allows for proper issuance of Instant Refunds™, and eventually refund due to shopper's original payment method.

Specifically, Returnly cartridge will create a job to export all completed orders to files and transfer the file to Returnly server. Additionally, the cartridge exposes secure API for Returnly to be able to programmatically create native Salesforce Commerce Cloud Gift Certificates.  

  • Instant Refunds - Generate revenue from returns and exchanges 
  • Analytics- Create meaningful insight on customers
  • Easy Online Product Returns - Elegant, simple, and clear for your shoppers
  • Data Capture - Identify customer behavior 
  • RMA Management - save significant time managing returns & exchanges
  • Best-In-Class Post-Purchase Experience
  • Self-service return shipping labels with address verification for shoppers
  • Integration with OMS, 3PL providers, and BI tools
  • Fully-Brandable Returns Center - Create an additional positive brand touch point