North America


Subscriptions & Post-Purchase Services
Loyalty & Gifting

SFRA Version:



OSF Digital is a leading global commerce and digital cloud transformation company guiding businesses throughout their end-to-end digital journey, starting with consulting, strategy planning, implementation, integration and optimization, through to training, support and maintenance. As a Salesforce Platinum Partner, winner of Salesforce’s 2019 Bolty Award for Best Digital Experience in the Retail and Consumer Goods category, 2019 Partner Innovation Award for Customer 360 and 2018 Bolty Award for Retail, OSF Digital has demonstrated experience and expertise in connecting Salesforce Commerce, Sales, Service, Community, Marketing Clouds, and Heroku.

We work with our clients’ staff to ensure commerce solutions and cartridges are successfully implemented and integrated with existing business-critical applications. To this end, Smart ORDER REFILL 2.0 can be further enhanced and customized, upon request, to fit your business’ unique requirements.

Contact us to book an informal meeting with a commerce implementation specialist, and learn why companies like La Polar, Kal Tire, Laura's Shoppe, Burton, and Urban Decay have chosen OSF Digital as their trusted commerce partner.


[Brochure EN] - Smart ORDER REFILL 2.0
[Video] Smart ORDER REFILL 2.0

Integration Overview

Smart ORDER REFILL 2.0 is an order replenishment cartridge for Salesforce Commerce Cloud that allows customers to create a subscription for their recurring purchases at self-selected frequencies. It makes it easy for ecommerce merchants to control their back-end business systems, optimize inventory levels, better control stock-at-hand, avoid cash-flow issues, secure long-term recurring revenue and ensure sales continuity. Customer groups are automatically generated from a cloud-based solution providing the opportunity to collect data on shoppers that can be used to create dedicated online marketing campaigns and offer promotions, discounts, free shipping, and product samples. Make sure your customers never run out of stock while you capitalize on recurring orders and use customer data to optimize your distribution networks and obtain a unified commerce system. Improve customer satisfaction and customer relationships and increase the customer retention rate through relationship commerce that supports the shopping journey. In addition to the out of the box features, this cartridge can be further enhanced and customized, upon request, to fit your business specific requirements.

Integration Features

  • Subscription Option at Product Level - Activate/deactivate each product’s order refill option using a custom field in Business Manager. 
  • Customizable Order Refill Intervals - Multiple order refill intervals can be set up and vary from one month up to one year. 
  • Automatic Subscription Renewal - Provide automatic renewal of subscriptions after one year. 
  • Dynamic Customer Groups - Create dynamic customer groups to offer replenished orders special promotions to your customers. 
  • Add Incentives - Activate free shipping and sending of free samples for customers with replenished orders. 
  • Customer Dashboard - Empower customers to change recurring orders and their frequencies from their accounts in “Manage Smart ORDER REFILL” dashboard. 
  • Cancel Subscriptions - Allow customers to cancel all recurrent orders or cancel a particular order, view order's details in a pop-up. 
  • Notifications - Receive notifications when recurring product is out of stock and communicate this to your customers. 
  • Commintment Subscriptions - Enable Commitment Subscriptions to minimizes the risk of canceled subscriptions. The timeframe for the commitment is customizable in Business Manager. 
  • Merchant Reporting Dashboard - Use the reporting dashbord, made available in Business Mnanager by Smart ORDER REFILL 2.0, to search and manage all subscription orders and view details about each one including the products in the order, order status, beginning and end date, and the recurrence interval.


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