“The idea of unified commerce rallies retailers to a logical vision of retail 2020 where order management is at the heart of the ecosystem, and where appropriate information flows seamlessly between retailer and the customer to provide a flawless customer experience.”
A powerful allocation engine determines the best location to fulfill an order, based on built-in logic and rule priorities set by the retailer.
Sophisticated fulfillment logic executes the necessary steps for product delivery and optimizes for cost and proximity.
Real-time data exchange with Salesforce B2C Commerce includes order, pricing, inventory, and catalog data shared automatically and instantly across products, ensuring that retailers will always access consistent, up-to-date data.
Store fulfillment and customer service tools enable store and customer service associates to satisfy any customer need — whether it’s picking up an online order in store, or initiating an exchange or return.
Unified order capture enables Order Management to consistently capture every single order, regardless of how it is placed — whether its on the phone or online.