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Customer Service Center for Salesforce B2C Commerce
Deliver a more efficient customer service experience.
Customer Service Center (CSC) provides customer service agents with the capabilities to accelerate online and over-the-phone orders, delivering a true unified shopping experience.
Create a cohesive view of both shoppers and the digital storefront.
“71% of high performing brands cite seamless customer service as their most important competitive differentiator.”
CSC optimizes the shopping experience and delivers benefits that include:
New Order Conversion
Cart takeover capabilities increase conversions by allowing customer service agents to complete online transactions or pre-populate a cart on the shopper’s behalf.
Customer service agents can do their jobs better, faster, and more productively without toggling between browser windows in one intuitive easy-to-use dashboard interface.
Improved Customer Experience
Brands can seamlessly connect online and telephone ordering and build stronger relationships with insight into shopper and order history.
Accelerated Time to Market
Using the same open innovation model as B2C Commerce, CSC allows for easy implementation and customization, ensuring brands are always up-to-date with the latest features.
Customer Service Center vs. Order Management
Explore Customer Service Center’s top features.
Customer Service Center is a customizable, fully supported, out-of-the-box capability of Salesforce B2C Commerce. CSC leverages Shop APIs that hook into Salesforce B2C Commerce to share data including customer information, product, pricing, and promotions across systems. Brands can take advantage of a full suite of capabilities that include:
Accelerated time to market.
Identify a customer by name, email, or login details. Gain visibility into a customer’s shopping history, including past sessions, baskets, and orders.
Modify carts and baskets.
Adjust prices and apply coupons to individual items, entire orders, or shipping costs. Administrators can also set user permissions to maintain control over unauthorized price adjustments.
Discover the power of Salesforce B2C Commerce today.
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