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Customer Service Center for Salesforce B2C Commerce
Deliver a more efficient customer service experience.
Create a cohesive view of both shoppers and the digital storefront.
Customer service agents are often the face of the brand and assume the responsibility of exceeding shopper expectations and fostering brand loyalty. Customer Service Center optimizes the shopping experience by empowering customer service agents with a single view of both the customer and the storefront.
Back-end information such as product, pricing, and promotions are unified into one dashboard providing a complete view of the customer and order history. This cohesive, up-to-date, and shared view enables customer service agents to create, search and review orders, order on behalf of the customer, and adjust prices without the need to access the storefront.
“71% of high performing brands cite seamless customer service as their most important competitive differentiator.”
CSC optimizes the shopping experience and delivers benefits that include:
New Order Conversion
Increased Productivity
Improved Customer Experience
Accelerated Time to Market

Customer Service Center vs. Order Management
Explore Customer Service Center’s top features.
Accelerated time to market.
Modify carts and baskets.
Adjust shipping.
Customize to your needs.
Discover the power of Salesforce B2C Commerce today.
Questions? We’ll put you on the right path.
