Digitize the contact center to accelerate success now.
Reduce costs, drive efficiency, and maximize productivity in your contact center — while delivering personalized, proactive service across all channels.
Decrease support volume per customer by 26% across channels.*
* Source: 2022 Salesforce Success Metrics Global Highlights. A 2022 study based on 3,706 customer interviews in the U.S., Canada, U.K., Germany, France, Australia, India, Singapore, Japan, and Brazil.
Reduce costs.
- Reduce call volume with self-service
- Engage customers on lower cost digital channels
- Boost agent productivity on high-touch channels like voice with the help of AI and automation
Improve operational efficiency.
- Generate revenue in the contact center with simple “order on behalf of” steps
- Increase first-call resolution
- Accelerate resolution times
Increase productivity.
- Guide agents with workflows that enable them to take the right action at the right time
- Automatically connect agents to other departments
- Handle high-volume, low-complexity order cases like cancellations or returns with Bots
Here’s everything you need to digitize your contact center.
Product
Service Cloud
Scale service and bring all of your customer support needs onto one platform - from the contact center to the field.
Product
Salesforce Contact Center
Deliver efficient, intelligent service across all channels at scale — including phone, self-service, messaging, and chatbots.
“We are an appliance company, but at the end of the day, what we are really trying to do is be there for people in their moments of life.”
Viren Shah, Chief Digital Officer, GE Appliances
Explore resources and discover the advantages of a digital service platform.
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