has everything you need to offer fast, helpful customer service so you can grow your business faster than ever.

Faster service means happier customers. Close your cases in record time.

Speed through every case, from every customer, every time. Easily organize and manage cases from email, phone, Facebook, Twitter, live chat, and the web.

Today's customer expect instant support. With you can automate repetitive tasks and reduce the time agents spend on simple cases so they can spend more time solving complex ones.

Work faster with an intuitive interface that brings together requests from every channel, and all the tools agents need to find answers and help customers quickly.

Consistent, correct answers are always at your agents’ fingertips. It's easy to update articles so everyone can find the most up-to-date information. Even your customers.


With we can easily share the data we need to develop long-term relationships with customers.”

Brian Boroff, Head of Customer Operations, Asana
Get the data you need to make better decisions.

Speed your decision-making with actionable insights on overall business and support performance. Quickly analyze and improve your entire customer service operation, and check in on your business from any device.

Easily survey customers from within to measure customer satisfaction (CSAT), get feedback, and improve your products and services over time. Identify trends and opportunities so you can make every interaction great.

Your customers won’t always tell you they’re unhappy. Use recent interactions to anticipate customer sentiment, predict what level of service is needed, and identify customers that need special attention.

Today’s customers like to find their own solutions.

Customers like to solve their own problems and now they can with branded support sites that make finding answers fast and easy, even from mobile phones. And they can log in to check case status.

Connect your self-service resources to your web and mobile apps for a seamless customer experience between your product and your support.

There’s no such thing as too much of a good thing.

Share customer information in real time so sales and service have the 360-degree view they need to work more closely together and make every customer interaction a great one.

Connect all the apps you need to run your business so everyone can be more productive. Share key customer and business information so you can deliver an outstanding experience every time.

Instantly get more insights from your data and deliver smarter service with this easy, out-of-the-box integration.

It’s easy for everyone to chip in and help with support during busy times if you only pay for hours used. Flex licenses give part-time agents access to the same functionality as full-time ones.

Get up and running fast. No expensive consultants or IT resources needed.
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