ENERGY & UTILITIES

Energy & Utilities Cloud

Navigate the new energy landscape with personalized service, unified customer data, and business agility.
  • Get 100+ preconfigured and extendable best practices
  • Connect to utility CIS and billing systems with out-of-the-box integrations
  • Employ a data model with 300+ utility-specific extended objects
 

Explore customer-centric innovations designed for an evolving energy industry.

 
 

Empowered Agents

Transform the call center with swivel-free consoles and unified customer data.

Personalized Experiences

Increase customer engagement with omni-channel support and digital self-service.

Streamlined Sales

Quickly offer quotes and rates, from single residential to multiproduct and multisite customers.
 

End-to-End Service

Deliver a consistent customer journey from initial call to field execution.

Actionable Intelligence

Empower employees with data-driven, productivity-boosting insights

Simplified Integrations

Connect data and systems with scale and agility through an industry-leading platform.
 
 

Energy and Utilities Cloud Pricing

 

Energy & Utilities Cloud — Service

Deliver utility and energy service across channels and from anywhere.
Starting at
$ 350
USD/month**
(billed annually)

Energy & Utilities Cloud — Sales

Empower sales teams to acquire, cross-sell, and up-sell on any channel.
Starting at
$ 425
USD/month**
(billed annually)

Energy & Utilities Cloud — Sales and Service

Supercharge teams to acquire, serve, and deliver exceptional experiences.
Starting at
$ 450
USD/month**
(billed annually)
 
 

"25 million customers have evolved in their expectations. Salesforce is helping us globally to address these demands by a faster and real-time understanding of their expectations."

YVES LE GÉLARD, EXECUTIVE VICE PRESIDENT, DIGITAL & INFORMATION SYSTEMS

ENGIE

 
 

Explore resources for energy and utilities.

 

Report

Salesforce named a leader in utility CX by IDC.

Blog

Read about using analytics to help your C&I customers reach net zero.

Blog

Explore the role of technology in improving customer experience.

 
 

Ready to learn more about Energy and Utilities Cloud?

Or call us at

1-800-667-6389