See what utilities are doing with Energy & Utilities Cloud built on the Einstein 1 platform.
Drive adoption in utility clean energy programs and connect your customers with energy efficiency and electrification resources.
Program administrators can drive greater efficiencies and improve outcomes using the industry-specific Energy & Utilities Data Model, Application Processing Engine and Program Management Console to connect program data, workflows and users.
A Customer Self Service Portal and Contractor Management Portal seamlessly engage customers, contractors and trade allies with real time project status and program participation guidance.
Set up automated enrollment, eligibility verification, and approval tracking with clicks, not code, and make reporting and compliance a breeze.
Connect today's mobile-enabled field teams with real time insight to deliver safe, efficient service and responsive customer care. Salesforce Field Service for Utilities combines the award-winning capabilities of Field Service Cloud and Energy and Utilities Cloud.
Optimize scheduling and dispatch and improve customer communications, with integrations to GIS apps that provide the mobile experience and transparency today's customers expect from service teams.
Enhance productivity and safety with utility-specific mobile work process templates based on industry best practices.
Manage critical resources and assets for emergency services, testing and inspections, and short, medium, and long-cycle work.
Optimize contracts, provide new energy services, and become trusted partners to high-value commercial and industrial (C&I) accounts. Revenue Cloud product catalogs and Energy & Utilities Cloud add AI and automation to existing utility systems for speed and scale.
Give Key Account Managers and sales agents a full view of their portfolio of accounts using a single console to manage and quote multi-site accounts.
Be the first to get the perfect quote to high value business customers: the B2B Sales App on the E&U Cloud works with leading AI-driven pricing engines to produce complex, multi-site quotes in record time.
With the E&U Cloud and Salesforce Revenue Cloud's award-winning CPQ, both retail and regulated utilities are helping B2B customers reduce their energy costs and meet their energy goals with new products and services.
Energy & Utilities Cloud is the leading Customer Experience Management Platform designed for today’s digital first, service-from-anywhere utility
Deliver personalized service, seamlessly integrated across contact center, digital channels, and field service.
Empower agents with smart, intuitive tools to get up to speed quickly and have full customer insight and next best actions at their fingertips.
Automate and unify digital self service service, AI driven chat, and integrated multi-channel experiences.