ENERGY & UTILITIES

Energy & Utilities Cloud

Position your business for the future of energy with personalized service, unified customer and asset data, and business agility.
  • Get 100+ preconfigured and extendable applications supporting best-practice energy and utilities processes
  • Connect to utility CIS and billing systems with out-of-the-box integrations
  • Employ a data model with 300+ utility-specific extended objects
  • Leverage Salesforce's trusted AI approach to deliver intelligent advisory services with Data Cloud, Einstein Predictive AI, machine learning and GPT
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Explore customer-centric innovations designed for an evolving energy industry.

 
 

Empowered Agents

Transform the call center with swivel-free consoles and unified customer data.

Personalized Experiences

Increase customer engagement with omni-channel support and digital self-service.

Streamlined Sales

Quickly offer quotes and rates, from single residential to multiproduct and multisite customers.
 

End-to-End Service

Deliver a consistent customer journey from initial call to field execution.

Actionable Intelligence

Empower employees with data-driven, productivity-boosting insights

Simplified Integrations

Connect data and systems with scale and agility through an industry-leading platform.
 
 

Energy and Utilities Cloud Pricing

 

Energy & Utilities Cloud — Service

Deliver utility and energy service across channels and from anywhere.
Starting at
$ 375
USD/month**
(billed annually)

Energy & Utilities Cloud — Sales

Empower sales teams to acquire, cross-sell, and up-sell on any channel.
Starting at
$ 450
USD/month**
(billed annually)

Energy & Utilities Cloud — Sales and Service

Supercharge teams to acquire, serve, and deliver exceptional experiences.
Starting at
$ 475
USD/month**
(billed annually)
 
 

See what utilities are doing with Energy & Utilities Cloud built on the Einstein 1 platform.

 

Clean Energy Program Management

 

Drive adoption in utility clean energy programs and connect your customers with energy efficiency and electrification resources.

  • Program administrators can drive greater efficiencies and improve outcomes using the industry-specific Energy & Utilities Data Model, Application Processing Engine and Program Management Console to connect program data, workflows and users.

  • A Customer Self Service Portal and Contractor Management Portal seamlessly engage customers, contractors and trade allies with real time project status and program participation guidance.

  • Set up automated enrollment, eligibility verification, and approval tracking with clicks, not code, and make reporting and compliance a breeze.

 

Salesforce Field Service for Utilities


Connect today's mobile-enabled field teams with real time insight to deliver safe, efficient service and responsive customer care. Salesforce Field Service for Utilities combines the award-winning capabilities of Field Service Cloud and Energy and Utilities Cloud.

  • Optimize scheduling and dispatch and improve customer communications, with integrations to GIS apps that provide the mobile experience and transparency today's customers expect from service teams.

  • Enhance productivity and safety with utility-specific mobile work process templates based on industry best practices.

  • Manage critical resources and assets for emergency services, testing and inspections, and short, medium, and long-cycle work.

 

Excellence in Retail Energy B2B Sales & Service and Key Account Management


Optimize contracts, provide new energy services, and become trusted partners to high-value commercial and industrial (C&I) accounts. Revenue Cloud product catalogs and Energy & Utilities Cloud add AI and automation to existing utility systems for speed and scale.

  • Give Key Account Managers and sales agents a full view of their portfolio of accounts using a single console to manage and quote multi-site accounts.

  • Be the first to get the perfect quote to high value business customers: the B2B Sales App on the E&U Cloud works with leading AI-driven pricing engines to produce complex, multi-site quotes in record time.

  • With the E&U Cloud and Salesforce Revenue Cloud's award-winning CPQ, both retail and regulated utilities are helping B2B customers reduce their energy costs and meet their energy goals with new products and services.

 

Omnichannel Customer Service for Energy and Utility Companies


Energy & Utilities Cloud is the leading Customer Experience Management Platform designed for today’s digital first, service-from-anywhere utility

  • Deliver personalized service, seamlessly integrated across contact center, digital channels, and field service.

  • Empower agents with smart, intuitive tools to get up to speed quickly and have full customer insight and next best actions at their fingertips.

  • Automate and unify digital self service service, AI driven chat, and integrated multi-channel experiences.

 
 
Engie logo

"25 million customers have evolved in their expectations. Salesforce is helping us globally to address these demands by a faster and real-time understanding of their expectations."

YVES LE GÉLARD, EXECUTIVE VICE PRESIDENT, DIGITAL & INFORMATION SYSTEMS

ENGIE

 
 

Explore resources for energy and utilities.

 
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Report

Salesforce named a leader in utility CX by IDC.

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Blog

Read about using analytics to help your C&I customers reach net zero.

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Blog

Explore the role of technology in improving customer experience.

See more resources
 
 

Ready to learn more about Energy and Utilities Cloud?

Contact Us
Or call us at

1-800-667-6389