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Salesforce Field Service helps you:
- Resolve field service calls faster
- Boost employee productivity in the field
- Automate appointment scheduling
- Manage agents, dispatchers, and techs
- Get real-time visibility into all operations
- Optimize mobile workforce allocation
- Enable mobile workers to get the job done right
- Keep customers updated at every step
- Deliver real-time, visual support
2020 Gartner Report
2020 Gartner Magic Quadrant for Field Service Management
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Deliver better service everywhere — from the field to the contact center — using the Salesforce Platform.
Add apps and integrations to personalize the Salesforce Platform.
Deliver consistent support across every channel with Service Cloud.
Harness AI and image recognition with Einstein Vision to increase first-time resolution.
Predict maintenance and service needs using your IoT device data.
Optimize your onsite operations in real time using Service Analytics.
Customize Salesforce to work the way you work.
Learn how these companies are delivering better Field Service experiences with Salesforce.
KONE escalators and elevators keep people on the move with Salesforce.
“With Salesforce, we can make our field services more proactive, [helping] us better understand our customers’ needs.”
Coherent uses Field Service to increase its first-time response.
“With Field Service, our technicians spend more time serving the customer than managing the system.”
Lippert gets the right tools to the right mobile employee at the right time.
“Leveraging the Salesforce Platform, we can focus on our customers rather than data entry points, and deliver a greater service experience.”
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GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved. Gartner Magic Quadrant for Field Service Management, Jim Robinson, Michael Maoz, Jason Wong, 27 September 2017. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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