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Deliver success now with Order Management

Lower costs and drive efficient growth with the customer-first order management system.

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Lower the cost of order placement by up to 26%.*

* Source: 2022 Salesforce Success Metrics Global Highlights. A 2022 study based on 3,706 customer interviews in the U.S., Canada, U.K., Germany, France, Australia, India, Singapore, Japan, and Brazil.

Illustrated image showing warehouse distribution and 75% decrease in development time

Reduce costs.

  • View inventory across stores and distribution centers while automatically sourcing and routing from the closest location
  • Automate simple cancellations, returns, and order tracking with intelligent bots
  • Leverage existing API’s to seamlessly integrate and consolidate back-end systems

75% decrease in development time
Forrester TEI of Order Management

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Improve efficiency.

  • Get a 360-degree view of your customer, their order history, payment terms, and billings
  • Give customers real-time visibility on the web and agents available inventory at their fingertips
  • Save time by automating approval processes and simple tasks with AI-powered chat bots
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Increase productivity.

  • Help agents sell with easy-to-use flows that add forgotten items or order on behalf of customers
  • Streamline processes with centralized back-office systems and act quickly with the tools to make changes
  • Increase e-commerce purchases with inventory insights — all the way down to location level
  • Boost customer loyalty by giving agents the information and tools they need to quickly resolve scenarios

Here’s everything you need to enhance order management.


Service Cloud

Connect every customer service experience in real time.
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Explore resouces and discover the advantages of customer-first Order Management

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