Summer ’21 Release

See how new products and features can help you focus on your customers.


Learn how the Summer ’21 Release can help you deepen customer relationships and maximize ROI.



Drive sales success from anywhere.
  • Pipeline Inspection
  • External Object Visualization
  • Sales Cadence Enhancements


Engage customers with visibility and personalization.
  • Workforce Engagement
  • Service Cloud Voice now available for partner telephony
  • Field Service: Work Plans


Get actionable insights to drive personalization.
  • Datorama Reports for Marketing Cloud
  • Customer 360 Audiences Enhancements
  • WhatsApp Messaging


Drive success and deliver customer-centric commerce.
  • Headless Commerce Enhancements
  • Einstein Search for B2B Commerce
  • Marketing Cloud Connect for Order Management

Financial Services

Build long-term trust with purpose-built features.
  • Digital Process Automation
  • Deal Management
  • Producer Commissions

Healthcare & Life Sciences

Connect people, data, and processes for better outcomes.
  • Provider Network Management
  • Intelligent Appointment Management
  • Utilization Management Enhancements


Strengthen your incentive programs with predictive insights.
  • Rebate Management Integration with CPQ
  • Tableau CRM for Manufacturing Enhancements
  • Rebate Management Enhancements

Consumer Goods

Accelerate digital alignment and fuel growth.
  • Virtual Sales and Execution
  • Setup Assistant for Consumer Goods Cloud
  • Visit Execution Enhancements

Public Sector

Create a streamlined and responsive experience.
  • Public Sector Foundation — Advanced
  • Intelligent Document Automation for Public Sector
  • Inspection Management Enhancements


Drive growth with product innovation and intelligence.
  • Tableau CRM for Communications
  • Product Versioning
  • Offer Specification


Streamline cross-channel media planning and ad campaign management.
  • Converged Ad Campaign Management

Energy & Utilities

Simplify shopping experiences and customer enrollment.
  • Customer Acquisition Management

Loyalty Management

Inspire customer loyalty and better track ROI.
  • Program Liability Management
  • Loyalty Management Integration with Marketing Cloud Enhancements
  • Loyalty Management Integration with Service Cloud Enhancements

Reimagine the employee experience.
  • Employee Concierge
  • IT Service Center
  • HR Service Center


Find success in your new normal.
  • Experience Cloud for Nonprofits
  • Elevate Enhancements
  • Program Management Module Enhancements


Deepen engagement with students and supporters.
  • Salesforce Advisor Link for For-Profit Institutions
  • Elevate Enhancements


Find the latest volunteer opportunities nearby.
  • Philanthropy Cloud Integration with HandsOn Connect

Sustainability Cloud

Get deeper insights into your organization’s emissions data.
  • Energy Intensity Benchmarking

Platform Services

Strengthen your security and data.
  • Salesforce Flow: Multicolumn Screens
  • Mobile Security and Compliance Enhancements
  • Einstein Recommendation Builder Enhancements

Platform Applications

Improve customer experiences on platform applications.
  • Salesforce Feedback Management: File Upload Response
  • Salesforce Scheduler Enhancements
  • Salesforce Surveys: One-Click Response Survey Enhancements

Lightning Experience

Provide a more engaging user experience.
  • Einstein Search
  • Salesforce Mobile Publisher Enhancements
  • Offline Briefcase Builder

Application Development

Empower teams to build apps even faster.
  • Regional Backups for Heroku Postgres
  • Streaming Data Connector Enhancements
  • Lightning Web Component Quick Actions


Deliver customer-first digital experiences from anywhere.
  • Content Scheduler
  • Marketing Cloud Connectors for Salesforce CMS
  • Mobile Publisher Tab Bar

Salesforce Anywhere

Improve workflows with relevant information.
  • Collapsible Headings


Learn new skills to accelerate your digital transformation.
  • Salesforce Learning Paths
  • Customer 360 Guide for Retail Banking
  • Custom Product Filters Enhancements


Help IT teams innovate faster.
  • Anypoint DataGraph
  • Three New MuleSoft Accelerators
  • MuleSoft Composer Connectors


Speed up growth with actionable insights.
  • Dashboard Enhancements
  • Einstein Discovery for Reports: What Changed?
  • Einstein Discovery Enhancements

Customer Success

Help customers navigate Salesforce with guidance and proven expertise.
  • Help Portal Enhancements
  • Run Readiness
  • Guidance Center Enhancements

See our additional releases for more Customer 360 product information and helpful resources.


Check out the Spring ’22 resources for detailed release notes, learning trail, and more.




Release in a box


Release Notes


Ready to learn more about the Summer ’21 Release?

Register for Release Readiness Live and subscribe to our YouTube Channel.