Summer ’21 Release

See how new products and features can help you focus on your customers.

 

Learn how the Summer ’21 Release can help you deepen customer relationships and maximize ROI.

 
 

Sales

Drive sales success from anywhere.
  • Pipeline Inspection
  • External Object Visualization
  • Sales Cadence Enhancements
 

Service

Engage customers with visibility and personalization.
  • Workforce Engagement
  • Service Cloud Voice now available for partner telephony
  • Field Service: Work Plans
 

Marketing

Get actionable insights to drive personalization.
  • Datorama Reports for Marketing Cloud
  • Customer 360 Audiences Enhancements
  • WhatsApp Messaging
 
 

Commerce

Drive success and deliver customer-centric commerce.
  • Headless Commerce Enhancements
  • Einstein Search for B2B Commerce
  • Marketing Cloud Connect for Order Management
 

Financial Services

Build long-term trust with purpose-built features.
  • Digital Process Automation
  • Deal Management
  • Producer Commissions
 

Healthcare & Life Sciences

Connect people, data, and processes for better outcomes.
  • Provider Network Management
  • Intelligent Appointment Management
  • Utilization Management Enhancements
 
 

Manufacturing

Strengthen your incentive programs with predictive insights.
  • Rebate Management Integration with CPQ
  • Tableau CRM for Manufacturing Enhancements
  • Rebate Management Enhancements
 

Consumer Goods

Accelerate digital alignment and fuel growth.
  • Virtual Sales and Execution
  • Setup Assistant for Consumer Goods Cloud
  • Visit Execution Enhancements
 

Public Sector

Create a streamlined and responsive experience.
  • Public Sector Foundation — Advanced
  • Intelligent Document Automation for Public Sector
  • Inspection Management Enhancements
 
 

Communications

Drive growth with product innovation and intelligence.
  • Tableau CRM for Communications
  • Product Versioning
  • Offer Specification
 

Media

Streamline cross-channel media planning and ad campaign management.
  • Converged Ad Campaign Management
 

Energy & Utilities

Simplify shopping experiences and customer enrollment.
  • Customer Acquisition Management
 
 

Loyalty Management

Inspire customer loyalty and better track ROI.
  • Program Liability Management
  • Loyalty Management Integration with Marketing Cloud Enhancements
  • Loyalty Management Integration with Service Cloud Enhancements
 

Work.com

Reimagine the employee experience.
  • Employee Concierge
  • IT Service Center
  • HR Service Center
 

Nonprofit

Find success in your new normal.
  • Experience Cloud for Nonprofits
  • Salesforce.org Elevate Enhancements
  • Program Management Module Enhancements
 
 

Education

Deepen engagement with students and supporters.
  • Salesforce Advisor Link for For-Profit Institutions
  • Salesforce.org Elevate Enhancements
 

Philanthropy

Find the latest volunteer opportunities nearby.
  • Philanthropy Cloud Integration with HandsOn Connect
 

Sustainability Cloud

Get deeper insights into your organization’s emissions data.
  • Energy Intensity Benchmarking
 
 

Platform Services

Strengthen your security and data.
  • Salesforce Flow: Multicolumn Screens
  • Mobile Security and Compliance Enhancements
  • Einstein Recommendation Builder Enhancements
 

Platform Applications

Improve customer experiences on platform applications.
  • Salesforce Feedback Management: File Upload Response
  • Salesforce Scheduler Enhancements
  • Salesforce Surveys: One-Click Response Survey Enhancements
 

Lightning Experience

Provide a more engaging user experience.
  • Einstein Search
  • Salesforce Mobile Publisher Enhancements
  • Offline Briefcase Builder
 
 

Application Development

Empower teams to build apps even faster.
  • Regional Backups for Heroku Postgres
  • Streaming Data Connector Enhancements
  • Lightning Web Component Quick Actions
 

Experience

Deliver customer-first digital experiences from anywhere.
  • Content Scheduler
  • Marketing Cloud Connectors for Salesforce CMS
  • Mobile Publisher Tab Bar
 

Salesforce Anywhere

Improve workflows with relevant information.
  • Collapsible Headings
 
 

Learning

Learn new skills to accelerate your digital transformation.
  • Salesforce Learning Paths
  • Customer 360 Guide for Retail Banking
  • Custom Product Filters Enhancements
 

Integration

Help IT teams innovate faster.
  • Anypoint DataGraph
  • Three New MuleSoft Accelerators
  • MuleSoft Composer Connectors
 

Analytics

Speed up growth with actionable insights.
  • Dashboard Enhancements
  • Einstein Discovery for Reports: What Changed?
  • Einstein Discovery Enhancements
 
 

Customer Success

Help customers navigate Salesforce with guidance and proven expertise.
  • Help Portal Enhancements
  • Run Readiness
  • Guidance Center Enhancements
 
 

See our additional releases for more Customer 360 product information and helpful resources.

 

Check out the Summer ’21 Release resources for detailed release notes, learning trails, and more.

 
 

Trailhead

 

Release in a box

 

Release Notes

 

Ready to learn more about the Summer ’21 Release?

Register for Release Readiness Live and subscribe to our YouTube Channel.