Winter ’22 Product Release

See how the latest products and features can help you succeed from anywhere.

 

Transform your business with new digital innovations from the Winter ’22 Product Release.

 
 

Sales

Elevate sales to drive growth.
  • Pipeline Inspection Enhancements
  • Einstein Conversation Insights Enhancements
  • Territory Planning Enhancements
 

Service

Impress customers with proactive service, chatbot templates, and pre-scheduled visual sessions.
  • Customer Service Incident Management 
  • Appointment Assistant: Self-Service Scheduling
  • Einstein Bot Enhancements
 

Marketing

Supercharge your analytics to power a 1-to-1 marketing experience.
  • Salesforce CDP Enhancements
  • Datorama Reports for Marketing Cloud — Advanced
  • Journey Builder Enhancements for Google Analytics
 
 

Commerce

Grow faster and create deeper customer relationships.
  • Commerce Cloud Enhancements for Insurance, Communications, and Healthcare and Life Sciences
  • Salesforce CDP for B2C Commerce 
  • Salesforce Order Management for B2B
 

Financial Services

Deliver high-impact customer experiences that build trusted relationships.
  • Digital Process Automation for Financial Services
  • Record Association Builder 
  • Tableau CRM for Financial Services: Insurance Dashboards
 

Healthcare & Life Sciences

Streamline business processes on a unified platform to personalize experiences.
  • Medication Management
  • Benefits and Eligibility Verification
  • Intelligent Appointment Management Enhancements
 
 

Manufacturing

Leverage a more powerful account forecasting engine.
  • Enterprise Account Forecasting
  • Rebate Management Enhancements
  • Sales Agreement Enhancements
 

Consumer Goods

Drive growth and execute with efficiency.
  • Visit Execution Enhancements
  • Consumer Goods Data Model Enhancements
 

Public Sector

Serve constituents and employees faster.
  • Employee Experience for Public Sector
  • Inspection Management Enhancements
 
 

Communications

Move faster by streamlining workflows, quoting, and ordering.
  • Industries CPQ Enhancements 
  • Enterprise Sales Management Enhancements
  • Communications Cloud Enhancements
 

Media

Plan and measure your campaign with rich data and analytics.
  • Advertising Sales Management: Guided Linear Planning
  • Advertising Sales Management: Campaign Analytics and Optimization
 

Energy & Utilities

Easily schedule field team appointments and emergency work.
  • Utilities Contact Center Console: Field Service Appointment Scheduler
 
 

Loyalty Management

Manage member profiles and program rules with ease.
  • Points Escrow Account 
  • Pooled Member Profiles
  • Loyalty Promotions Setup
 

Nonprofit

Engage your supporters and operate more efficiently.
  • Marketing Cloud for Nonprofits 
  • Salesforce.org Elevate Enhancements 
  • Program Management Enhancements
 

Education

Help education institutions put students at the center.
  • Admissions Connect Enhancements 
  • Students Success Hub Enhancements
 
 

Philanthropy

Donate funds and request a match in one step.
  • Matching Gifts
 

Platform Services

Take customer identity and security to the next level.
  • Salesforce Customer Identity — Plus
  • Security Center Enhancements
  • Einstein Data Detect
 

Platform Applications

Automate and optimize customer experiences with platform applications.
  • Salesforce Feedback Management: Messaging Integration with Service Cloud 
  • Salesforce Scheduler: Appointment Distribution 
  • Digital Process Automation
 
 

Lightning Experience

Build apps that deliver an upgraded user experience.
  • In-App Guidance Enhancements 
  • Salesforce Mobile App Enhancements 
  • Guidance Center Enhancements
 

Application Development

Achieve improved development agility via low code.
  • Salesforce Functions
  • Dynamic Interactions
  • Mobile Publisher Enhancements
 

Experience

Create actionable and personalized customer experiences.
  • Microsites 
  • Horizontal Digital's CMS Sync for Marketing Cloud 
  • Salesforce CMS Enhancements
 
 

Quip

Boost sales team productivity with centralized business processes.
  • Quip Enhancements for Slack 
  • Template Library Enhancements 
  • Spreadsheet Formula Enhancements
 

Learning

Skill up and connect from anywhere.
  • Trailblazer Community Enhancements 
  • Trailhead GO Enhancements 
  • Content Permissions
 

Integration

Connect data from any system faster.
  • MuleSoft Composer Connectors Enhancements 
  • MuleSoft Anypoint Connectors 
  • MuleSoft Accelerators
 
 

Analytics

Discover data patterns for better business decision-making.
  • SQL Querying for Tableau CRM 
  • Two New Tableau CRM Output Connectors 
  • Leverage Einstein Discovery in Tableau Prep
 

Customer Success

Accelerate time to value on Salesforce, your way.
  • Expert Security Guidance 
  • Help Portal Enhancements 
  • Guidance Center Enhancements
 
 

See our previous releases for more Customer 360 product information and helpful resources.

 

Check out the Winter ’22 resources for detailed release notes, learning trail, and more.

 
 

Trailhead

 

Release in a box

 

Release Notes

 

Ready to learn more about the Winter ’22 Release?

Register for Release Readiness Live.