Winter ’23 Product Release
Drive efficient growth with new innovations from the Winter '23 Product Release.
Take your digital transformation to the next level with new products and features.
Sales
Increase rep productivity with flexible processes and automation.
- Dynamic Forms Enhancements
- Subscription Quotes
- Enablement
Service
Scale service with enhanced communications and equipment management.
- Enhanced Messaging for Facebook Messenger
- Customer Service Incident Management: Broadcast Communication
- Preventative Maintenance Enhancements
Marketing
Build a single source of truth for optimized, personalized marketing.
- Engagement Push Enhancements
- Account Engagement External Actions
- Intelligence Ecommerce Marketing Insights
Loyalty
Better engage your loyalty members.
- Member Engagement Widgets
- Loyalty Member Badges
- Loyalty Journeys for Marketing Cloud
Commerce
Make every transaction more profitable.
- TikTok Integration for Commerce
- Store Fulfillment
- B2B Commerce and B2B2C Enhancements
Financial Services
Grow relationships, delight customers, and reduce service costs.
- Tear Sheet Generation
- Know Your Customer Compliance
- Slack for Financial Services Cloud Enhancements
Healthcare & Life Sciences
Deliver personalized health experiences and streamline your business.
- Virtual Care
- Advanced Therapy Management
- MuleSoft for Health Cloud
Manufacturing
Power your customer-centric operations.
- Service Console for Manufacturing Enhancements
- Partner Performance Management
Public Sector
Put constituents at the center of your mission.
- Composable Case Management
- Benefit Management
- Events and Relations Map
Media
Increase retention with insightful analytics and loyalty management.
- Subscriber Analytics for Media
- Loyalty Management for Media
- Advertising Clean Room
Energy & Utilities
Connect your systems and deliver seamless self-service.
- Customer Self-Service
- API Integration Suite
- MuleSoft Starter for Energy & Utilities Cloud
Communications
Drive efficiency with self-service and automation.
- Order Management Analytics
- Enterprise Self-Service
- MuleSoft Starter for Communications Cloud
Related Products
Drive efficiency with automation, AI, and easy insights.
- Sentiment Insights
- Easy Scheduling
- Expanded Surveys through APIs
Platform — Build
Build apps that deliver seamless customer experiences.
- DevOps Center
- Dynamic Forms Enhancements
- External Services Enhancements
Platform — Automate
Automate easily with low-code tools.
- Flow Builder Enhancements
- PUB/SUB API
- AWS Partnership Enhancements
Platform — Secure
Scale fast with security and governance.
- Private Connect for EMEA and APAC
- Security Center Enhancements
- Privacy Center Enhancements
Analytics
Uncover more insights with a new, intelligent analytics experience.
- Einstein Discovery: Live Predictions on Snowflake
- CRM Analytics Home Enhancements
- UI Enhancements
MuleSoft
Connect data faster from any system.
- MuleSoft Robotic Process Automation (RPA)
- MuleSoft Composer Templates and Connectors
- MuleSoft Accelerators
Nonprofit
Create powerful experiences with better-connected data.
- Data Lake for Salesforce, Powered by Amazon Web Services
- Recurring Gift Management in Experience Cloud for Nonprofits
- Nonprofit Success Pack: Gift Refunds
Education
Create a best-in-class student experience.
- Data Mover Enhancements
- Student Success Hub Appointment Booking Enhancements
- Guidance Center for Student Success Hub
Customer Success
Reach goals faster with the right level of expert guidance and support.
- Signature Plan: Onboarding Enhancements
- Premier Plan: Guided Onboarding and Coaching
- Salesforce Help Enhancements
Skilling & Enablement
Enable teams within the flow of work.
- Guidance Center
- Enhancements to In-App Guidance and Walkthroughs
- Enablement
Slack
Bring people, tools, customers, and partners together in a digital HQ.
- Huddles enhancements
- Permissions and roles enhancements
Net Zero Cloud
Go net zero now.
- Carbon Credit Allocation
- Water Management
- Supplier Product Emission Factors Management
Take a look at past releases.
See exciting updates from the Summer ’22 Release
Discover Innovations from the Spring ’22 Release
Explore new features from the Winter ’22 Release
Check out the Winter '23 resources for detailed release notes, learning trail, and more.
Trailhead
Check out our free learning platform for details about Winter '23 features.
Release in a box
Drive stakeholder enablement with the Winter '23 Release in a Box.
Release Notes
Find in-depth details on the new Winter '23 innovations.
Ready to learn more about the Winter '23 Product Release?
Tune into Release Readiness Live
during Dreamforce on Salesforce+