Winter ’23 Product Release

Drive efficient growth with new innovations from the Winter '23 Product Release.


Take your digital transformation to the next level with new products and features.



Increase rep productivity with flexible processes and automation.
  • Dynamic Forms Enhancements 
  • Subscription Quotes
  • Enablement


Scale service with enhanced communications and equipment management.
  • Enhanced Messaging for Facebook Messenger
  • Customer Service Incident Management: Broadcast Communication
  • Preventative Maintenance Enhancements


Build a single source of truth for optimized, personalized marketing.
  • Engagement Push Enhancements
  • Account Engagement External Actions
  • Intelligence Ecommerce Marketing Insights


Better engage your loyalty members.
  • Member Engagement Widgets
  • Loyalty Member Badges
  • Loyalty Journeys for Marketing Cloud


Make every transaction more profitable.
  • TikTok Integration for Commerce
  • Store Fulfillment
  • B2B Commerce and B2B2C Enhancements

Financial Services

Grow relationships, delight customers, and reduce service costs.
  • Tear Sheet Generation
  • Know Your Customer Compliance
  • Slack for Financial Services Cloud Enhancements

Healthcare & Life Sciences

Deliver personalized health experiences and streamline your business.
  • Virtual Care 
  • Advanced Therapy Management
  • MuleSoft for Health Cloud


Power your customer-centric operations.
  • Service Console for Manufacturing Enhancements
  • Partner Performance Management

Public Sector

Put constituents at the center of your mission.
  • Composable Case Management
  • Benefit Management
  • Events and Relations Map


Increase retention with insightful analytics and loyalty management.
  • Subscriber Analytics for Media
  • Loyalty Management for Media
  • Advertising Clean Room

Energy & Utilities

Connect your systems and deliver seamless self-service.
  • Customer Self-Service
  • API Integration Suite
  • MuleSoft Starter for Energy & Utilities Cloud


Drive efficiency with self-service and automation.
  • Order Management Analytics
  • Enterprise Self-Service
  • MuleSoft Starter for Communications Cloud
Drive efficiency with automation, AI, and easy insights.
  • Sentiment Insights
  • Easy Scheduling
  • Expanded Surveys through APIs

Platform — Build

Build apps that deliver seamless customer experiences.
  • DevOps Center
  • Dynamic Forms Enhancements
  • External Services Enhancements

Platform — Automate

Automate easily with low-code tools.
  • Flow Builder Enhancements
  • AWS Partnership Enhancements

Platform — Secure

Scale fast with security and governance.
  • Private Connect for EMEA and APAC
  • Security Center Enhancements
  • Privacy Center Enhancements


Uncover more insights with a new, intelligent analytics experience.
  • Einstein Discovery: Live Predictions on Snowflake
  • CRM Analytics Home Enhancements
  • UI Enhancements


Connect data faster from any system.
  • MuleSoft Robotic Process Automation (RPA)
  • MuleSoft Composer Templates and Connectors
  • MuleSoft Accelerators


Create powerful experiences with better-connected data.
  • Data Lake for Salesforce, Powered by Amazon Web Services
  • Recurring Gift Management in Experience Cloud for Nonprofits
  • Nonprofit Success Pack: Gift Refunds


Create a best-in-class student experience.
  • Data Mover Enhancements
  • Student Success Hub Appointment Booking Enhancements
  • Guidance Center for Student Success Hub

Customer Success

Reach goals faster with the right level of expert guidance and support.
  • Signature Plan: Onboarding Enhancements
  • Premier Plan: Guided Onboarding and Coaching
  • Salesforce Help Enhancements 

Skilling & Enablement

Enable teams within the flow of work.
  • Guidance Center
  • Enhancements to In-App Guidance and Walkthroughs
  • Enablement


Bring people, tools, customers, and partners together in a digital HQ.
  • Huddles enhancements
  • Permissions and roles enhancements

Net Zero Cloud

Go net zero now.
  • Carbon Credit Allocation
  • Water Management
  • Supplier Product Emission Factors Management

Take a look at past releases.


See exciting updates from the Summer ’22 Release


Discover Innovations from the Spring ’22 Release


Explore new features from the Winter ’22 Release


Check out the Winter '23 resources for detailed release notes, learning trail, and more.




Release in a box


Release Notes


Ready to learn more about the Winter '23 Product Release?

Tune into Release Readiness Live
during Dreamforce on Salesforce+