So how exactly do you become a fly on the digital wall of the web? The first step in effective social listening is to create a list of keywords to monitor. Depending on your goals, you may want to monitor conversations about your brand, products, services, industry, competitors, and competitors’ products. You could also monitor keywords associated with recent marketing campaigns or phrases used by people who might be in need of your product. For example, Febreeze may monitor terms such as “pet odor” and “the smell test.”
Once you have your list, you’re ready to start monitoring. Most social media networks have a search feature like #tags and @tags, making it easy to bring up just the results you want. Unfortunately, using these tools manually has some potential problems.