Meet Social Studio.

Deliver the personalized social media marketing your customers truly love. Listen, engage, and connect social media data across Salesforce products — from marketing, to sales, service, and more.
 

Engage your customers with a social media automation engine working across Salesforce.

Connected to Sales Cloud, Service Cloud, Marketing Cloud, Social Studio helps you know your fans and followers across every channel and data source. Analyze conversations across millions of channels, and act on these insights with personalized journeys from Social Studio's powerful social automation engine.

 

Deliver incredible customer service with Social Studio.

 

Make every customer feel known and heard.

Working directly with Service Cloud, Social Studio links social media posts to your customer records for a full understanding of every customer service case.

Bring all your service channels into one place.

Social customer service in Service Cloud works alongside messaging channels, phone, email, and more. For you, that means no more messy integrations, disjointed agent experiences, or add-ons.
 

Deliver connected social experiences across your business.

With service, marketing, and sales all managed in one platform, you can deliver relevant social experiences to your customers — wherever they are in their journey with your brand.
 

Deliver personalized service across social channels.

Discover how Social Customer Service equips your service teams with the tools to create and handle service cases across social media channels.
 

Deepen your social listening insights in Datorama.

 

Add real-time insights to Datorama with Social Studio.

Tune in to customer sentiment and add social listening insights to Datorama with the Social Studio connector. Measure social listening, social advertising, search, display, video, programmatic, and more — all in one platform.

Uncover brand-new social media insights as your campaigns unfold.

With Datorama’s Social Studio connector, marketers can combine social listening insights into Datorama's campaign insights.
 

Detect important changes in social media sentiment.

Stay ahead of early issues with your social media marketing. Connect Social Studio to Datorama’s Einstein bots, and recieve alerts to changes in social listening metrics, like customer sentiment as campaigns are launched.
 

Datorama

Connect, analyze, and act on your data, all in one place with Datorama.

 

Marketing Resources

Strengthen your social marketing with expert guidance and best practices.

 

Blog

Customer success story

Blog

Questions? We’ll put you on the right path.

Ask about Salesforce products, pricing, implementation, or anything else. Our knowledgeable reps are standing by, ready to help. Or check out our “Pricing and Packaging Guide” to learn more.