Marketing Cloud, Trailhead...
Social listening
Analyze conversations from nearly any source to see what your industry and fans are saying.

Gather market intelligence.
Search for any topic or brand.
Learn from real discussions.
Turn social media into a digital focus group.
See how brands get real-time feedback through social media.
See how brands get real-time feedback through social media.
Community engagement
Respond to social posts, manage your community, and provide customer support.

Manage engagement at scale.
Streamline your processes.
Get a single view of each customer.
Provide customer service via social channels.
Get need-to-know tips for social marketers.
Get need-to-know tips for social marketers.
Publishing across networks
Create and approve content for multiple social networks and accounts — from desktop or mobile.

Manage content across internal teams.
Collaborate on campaigns.
Analyze performance.
Grow your audience.
Monitoring performance
See live displays of marketing, sales, and service activity — as well as data from third-party sources — with the Salesforce Command Center.

Visualize and deliver digital insights.
Highlight your customer’s voice.
Respond to customers individually.
Customize your Command Center experience.
Marketing Resources
Learn more about social media marketing.

guide

Customer success story
See how BART redefines what it means to be a responsive government organization.

Blog
Questions? We’ll put you on the right path.
