Frequently Asked Questions (FAQ)

These are the questions we hear a lot, and you’ll find the answers below. But if you have others, please don’t hesitate to contact us — we’re here to help.

Getting Started

A net zero world is a world in balance. Achieving net zero on a global level means emitting no more greenhouse gases than we are able to remove, either by natural means or through technological solutions. Right now, we are way out of that balance.
Net Zero Cloud is a sustainability management platform designed to help organizations manage their environmental footprint and track their progress to net zero. It tracks Scope 1, Scope 2, and the majority of Scope 3 emissions. Companies that use Net Zero Cloud get a single source of truth for their carbon emissions. They can analyze individual assets and understand impact across location and time. Net Zero Cloud also provides useful reports and executive-ready visualizations in a few clicks, allowing you to easily track and manage emissions.
Net Zero Cloud is for all enterprises that have a mission and a responsibility to go net zero in the near future. Organizations in all stages of their sustainability journey can use Net Zero Cloud for everything from calculating an organization’s carbon footprint for the very first time to developing emission reduction strategies and reporting data to investors, customers, and key stakeholders. Industries such as manufacturing, energy and utilities, retail and consumer goods, and travel, transportation, and hospitality account for some of the largest carbon emissions and would find Net Zero Cloud valuable for their businesses.
Net Zero Cloud allows you to manage Scope 1, 2, and 3 emissions across the entire ecosystem of your organization, including your suppliers. You can also set goals in line with the Science Based Targets initiative and measure your progress. You can measure building energy intensity (BEI) using Net Zero Cloud, which allows you to report the energy use of buildings. What truly sets Net Zero Cloud apart from other carbon accounting tools is how it works seamlessly with other world-class Salesforce solutions, such as Tableau CRM, Slack, and Sales Cloud.
Yes. Net Zero Cloud allows you to measure Scope 3 emissions with a dedicated app for granular management of environmentally extended input-output (EEIO) data and all of your procurement data for effective accounting of emissions from upstream and downstream processes. Monitor all Scope 3 emissions, including those generated by travel, your supplier ecosystem, and your procurement value chain. Get insights into supplier processes that have a significant impact on total carbon emissions.
Yes. Sustainability Cloud was changed to Net Zero Cloud on December 9, 2021.
“Sustainability is based on a simple principle: Everything that we need for our survival and well-being depends, either directly or indirectly, on our natural environment. To pursue sustainability is to create and maintain the conditions under which humans and nature can exist in productive harmony to support present and future generations.”
Greenhouse gases (GHGs) are gases in the atmosphere that trap heat and make the planet warmer. The primary greenhouse gases are carbon dioxide (CO2), methane (CH4), nitrous oxide (N2O), and fluorinated gases. Carbon dioxide is the primary GHG emitted as a result of human activities. The main sources of human-caused GHGs are fossil fuels, deforestation, intensive livestock farming, use of synthetic fertilizers, transportation, and industrial processes.
The Greenhouse Gas Protocol, established in 2001, divides emissions into three reporting categories.

Scope 1 emissions are direct greenhouse emissions from sources controlled or owned by an organization, such as emissions associated with fuel combustion in boilers, furnaces, and vehicles.

Scope 2 covers indirect emissions associated with the purchase of electricity, steam, heat, or cooling.

Scope 3, also known as value chain emissions, has been the last frontier for most companies looking to shrink their carbon footprint. Scope 3 comprises the areas an enterprise has the least control over — emissions from activities and assets not owned or controlled by the reporting organization, but that the organization indirectly impacts in its value chain. Scope 3 emissions often represent the majority of an organization’s total GHG emissions.
Legally, most companies do not have to report Scope 3 emissions today, but reporting today could prevent a company from having to scramble to calculate emissions in the future as regulations and public opinion change. In addition, customers, investors, employees, and other stakeholders are paying closer attention and applying pressure on organizations to provide greater transparency on their emissions. A company’s reputation is now completely inseparable from that of its environmental impact and that of its full value chain.
Carbon accounting is the process of calculating a company’s overall greenhouse gas emissions. Companies should calculate an initial emission benchmark and track reduction efforts across time (for example, annually).

For most organizations, calculating carbon emissions is just the first step. Since most corporate GHG emissions are closely linked with energy use, calculating GHG emissions can help identify ways to reduce energy use, which also reduces costs.

There is a multistep process used to calculate GHG emissions. First, set organizational and operational boundaries. After which, collect data on electricity, fuels, and other business activities that lead to emissions. Review this data for accuracy, completeness, and assumptions used. Next, apply relevant emission factors, which represent GHG emissions per unit of activity. Finally, share your emissions footprint with stakeholders, develop an action plan, and add third-party verification to ensure accuracy.

Identifying the assets that contribute the most carbon can help a company focus its reduction efforts, reach its goals faster, and communicate results to key stakeholders.
Carbon credits are the commodification of carbon emissions. They are tradable assets used by organizations to offset unavoidable emissions. Carbon credits come in many forms. A credit may fund a renewable energy project or prevent a farmer from cutting down trees. The payment keeps carbon in the ground that would have otherwise been released, allowing the organization purchasing the credit to offset its essential emissions because it either prevented or sequestered emissions elsewhere.
The world is in a climate crisis. The amount of greenhouse gas in the atmosphere is the most urgent issue facing humanity today, and the time to act boldly is now. The consequences of global temperatures rising more than 1.5°C are extreme and far-reaching for nature, humans, businesses, and our collective future. Scientists agree that we must reduce emissions by 50% globally by 2030 and achieve net zero emissions by mid-century to limit global warming to 1.5°C.

At Salesforce, we believe a company reaches net zero when it …

Commits publicly to the shared, global goal of achieving a just and equitable transition to net zero, in line with a 1.5°C future.

Prioritizes reducing emissions as quickly as possible and aligns its own full value chain (Scope 1, 2, and 3) to the global trajectory of ~50% emissions reductions by 2030 and near-zero emissions (>90%) before 2050.

Offsets any remaining emissions by purchasing renewable energy and carbon credits of high credibility, impact, and co-benefits. For the long term, it relies solely on removal credits, but for the short term, it can use a combination of avoidance and removal credits.
Yes. Salesforce has net zero emissions across its full value chain and has achieved 100% renewable energy for its operations globally.

Still have questions? Let’s talk.