Align Technology, which makes Invisalign, needed a faster, more efficient way to pay doctors it hires as speakers. Align previously used a manual process that began when doctors sent their receipts and paperwork to an Outlook email address. Someone at Align would read the email and create an order in SAP, but there was no workflow or automated follow up. If doctors weren’t aware they needed to submit paperwork via email, or were late in sending it, or left out important information they didn’t know was required, their payment could be delayed by months. In addition to being slow and inefficient, the process resulted in complaints from doctors that they weren’t being paid in a timely manner.