Explore the Sales Cloud features that power sales.

With Sales Cloud, you can elevate rep productivity with automation, accelerate deals with AI, and optimize outcomes with real-time data.

Boost productivity with automation

No matter the company size or industry, our CRM software features offer real-time digital selling— infused with intelligence and automation to drive efficient growth.


Salesforce turns your mobile device into a portable sales office. Your reps can be productive on the go and can easily log calls, respond to hot leads, work opportunities, or check dashboards. Also, use mySalesforce to customise your experience to match your brand.

Process Automation

Use Visual Workflow to rapidly design and automate any business process with drag-and-drop simplicity. And drive success with flexible approvals processes for deal discounts, expenses, and more.

Strengthen your relationships with data-driven insights

Win trust and move deals forward by getting complete visibility into every customer, at every stage.

Account and Contact Management

Have a complete view of your customers, including activity history, key contacts, customer communications, and internal account discussions. Gain insights from popular social media sites such as Facebook, Twitter, and LinkedIn — right within Salesforce.

Opportunity Management

Get a complete view of your team’s deals with Opportunity Management. See stage, products, competition, quotes, and more. Stay connected to the people and information you need to close every sale.

Lead Management

Track your leads from click to close, while continually optimizing your campaigns across every channel. Make smarter decisions about where to invest your marketing dollars.

Grow predictable revenue with AI

Power smarter business decisions with real-time intelligence.

Reports and Dashboards

Dashboards offer a real-time picture of your business at a glance. Dig deeper with detailed reports that anyone can create and access, no matter where you are.

Pipeline and Forecast Management

Keep a real-time view into the health of your business. Stay up to speed on your team's pipeline. Improve forecast accuracy. All with the help of custom KPIs, in-line editing capabilities, and more.

See new customer-focused features in the Spring ’23 Product Release.


Check out this product release for new ways to:

  • Customize your forecast page layout to include all the information
  • Easily track and scale best practices across your team
  • AI-driven identification of accounts at risk

Get started with a free trial.

Take your insights further with Sales Cloud. The best way to get to know Sales Cloud is to get your hands on the actual product. Register for your free trial now.


CRM Software Features & Benefits from Salesforce.