Organize contacts, schedule tasks, and manage deals more efficiently with Salesforce contact management software.

Get a complete view of your customers, including activity history, key contacts, customer communications, and internal account discussions.
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Know every contact in your customer accounts.

Access critical customer data including key contacts, communication history, and more — quickly and easily with customer contact management. You’ll get a complete picture of every customer, from insights about how to engage with them to deals they're involved in.

Pull in social data for a deeper view of your customers.

Use a feed of your customers’ social content to understand what they are saying about products or services. You’ll uncover valuable insights into your customers’ issues, so you can proactively provide answers.

Collaborate with people companywide.

Moving your contact management solution online and in the cloud enables collaboration across the organization. Our social collaboration tools are designed for you to share insights, relevant documents, and more on every business record and contact.

Prepare for customer meetings while on the go.

Access all of the account and contact data you need to keep deals moving, from anywhere. The Salesforce app on your mobile device pulls in valuable social profile information from your accounts and contacts, giving you deep insights so you can walk into that important sales meeting with confidence.
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Take an interactive guided tour.

See how companies of all sizes can use Salesforce to drive success on every deal, every day. This interactive tour guides you through the different capabilities of the world’s #1 CRM app today.

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Sales Cloud Frequently Asked Questions

 

Contact Management Software from Salesforce

As your business grows, you need a foolproof way to keep your contact information organized and secure. Now, with the contact management software from Salesforce, you have the tools you need to collect customer data, track conversations, follow up with leads, and more.

Salesforce’s easy-to-use customer management software gives you a complete view of your customers — from their contact information to where they are in their buyer’s journey. 

Manage your business contacts with ease with Salesforce.

What is Customer Contact Management?

Customer contact management, otherwise known as customer relationship management (CRM), refers to a system of collecting, storing, and organizing customer information.

Beyond that, customer contact management can become a system of following up with prospects, nurturing leads, tracking conversations, and even forecasting customer behavior. Having this data on-hand helps you close more deals and increase profits.

Customer Management Software Features

Contact management can no longer be done effectively with spreadsheets. With contact management software from Sales Cloud, you’ll be able to track your customers’ history from contact to contract, so you’ll be fully prepared for every meeting and every opportunity.

Features:

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