Lightning Dialer

Gain back hours of productivity by communicating more efficiently with prospects and customers. It begins by logging details right from within Salesforce.

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Call prospects with a click.

Reach out to customers and prospects immediately just by clicking on their phone number within Salesforce.

Multitask to move deals along faster.

Find answers, view call history, take notes, and finalize details while your prospects are on the line, all without switching apps or devices.
 

Reduce data entry. Increase productivity.

No more sticky notes or napkin scribbles. Streamline the sales process with automatic call logging, voicemail drop, and call lists you can power through to connect to your leads and contacts faster.

Turn inbound calls into personalized sales.

Build more trust with customers when incoming calls reach a personal, dedicated number and voicemail.
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Lightning Dialer Pricing

Lightning Dialer offers an outbound calling product with the option to add inbound calling functionality. You can pay for just the total number of minutes your entire org uses (in blocks of 1,000 minutes).
 

Outbound

Log details right from within Salesforce.
$ 25
USD/user/month*
(billed annually)

Inbound

Communicate more efficiently with prospects and customers.
$ 5
USD/user/month
(billed annually)

Minutes

Price is for each block of 1,000 minutes.
$ 15
USD/org/month**
(billed annually)
*All per user products require an annual contract.
**Lightning Outbound licenses are required for an org to purchase Lightning Minutes. Lightning Minutes are purchased separately from Lightning Outbound licenses.
***Local presence is for users in the US dialing to US numbers.

Take an interactive guided tour.

See how companies of all sizes can use Salesforce to drive success on every deal, every day. This interactive tour guides you through the different capabilities of the world’s #1 CRM app today.

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Sales Cloud Frequently Asked Questions

 

Business VoIP System by Salesforce

With so many sales tools available, companies often struggle to streamline their sales processes. If you’re looking to increase productivity, improve communication, and close more deals, you’ll need a VoIP system that’s suited to your business.

With Lightning Dialer from Salesforce, you now have the ability to integrate your sales calls with your favorite sales tool. This VoIP for business software makes it easy to call your contacts directly from Salesforce, automate intake, and move prospects along your sales funnel.

What Is a VoIP System?

VoIP stands for “voice over internet protocol” and refers to a system (hardware and software) that enables you to conduct telephone calls over the internet. It uses IP — not traditional circuit transmissions — to send voice data online.

Salesforce’s own VoIP system — Lightning Dialer — allows you to conduct calls directly from Salesforce, making it easy to manage your sales calls all in one place.

Features of Sales Cloud Lightning Dialer

Sales Cloud Lightning Dialer is an outbound calling system that allows you to add inbound calling functionality. That means you can call customers and prospects directly from Salesforce, as well as receive calls from new leads.

Automate intake, record call data, manage lead info, and automate follow-up for a faster turnaround time when it comes to closing new deals.

Features:

  • Call prospects by clicking on their number within Salesforce

  • Reduce data entry with automatic call logging

  • Create call lists of new leads in seconds

  • Record call info and take notes while you’re still on the call

  • Integrate with your favorite sales apps

  • Improve customer service by responding to calls faster

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