Account Teams and Opportunity Contact Roles are now more flexible. Define your business processes by adding custom fields, triggers, or workflow rules. 
 
Streamline your inside sales process with branching for call disposition categories. Whether reps speak with a prospect or leave a voicemail, the Sales Cadence moves to the next best step.
 
Predict sales outcomes in the way that makes sense for your business with Einstein Forecasting, now available with quarterly forecasting capabilities. 
 
Allow partners to create their own reports and dashboards. External teams can work directly in their partner portals, reducing your operations workload and increasing transparency.
 
Accept credit card payments without agents handling sensitive information. Embed the billing component into Lightning app pages as well as customer and partner-facing pages.
 
Explore prospect level engagement across your marketing efforts. Gain deep insights into engagement patterns across both marketing and sales workflows.