Connect sales and service to deliver the ultimate in end-to-end customer experience.

 
 

Customers today expect a personalized experience where they don’t have to explain themselves twice. With sales and service on the same platform, agents have the data to quickly understand the customer’s situation and get right to the issue.

With the data all in one place, there’s more room for collaboration. Because Sales Cloud Lightning captures all of the relevant information right on the account record, service agents can easily connect with the sales rep who knows the customer best. 

Ensure your highest value customers receive the best care. Quickly respond to priority cases from anywhere with the Salesforce mobile app. Increase customer happiness with real-time insights gained from sales.
 
 
 

Get a complete view of your customers, including case history, contacts, and internal and customer communications.

 

Easily track lead volume, conversion rates, and every part of your pipeline for a real-time view of the state of your business.

 
 

Design and run any business process, including escalations, case routing, and flexible approvals, with just a few clicks.

 

Now it's easier than ever to share and collaborate on files from anywhere. Track changes to files and quickly find what you're looking for on any device.

See how companies of all sizes can use Salesforce to drive success on every deal, every day. This interactive tour guides you through the different capabilities of the world’s #1 CRM app today.

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