Einstein Conversation Insights
Sell smarter with conversation intelligence software built directly into your CRM. Transcribe call notes, flag next steps, and speed up deals with insights from your sales calls.
Conversational intelligence software to help sellers work smarter.
Get the intel you need to close more deals - fast.
Unblock deals with customer signals.
Gain visibility into call insights related to competitors, objections, pricing, questions asked, and more.
Review call insights in the flow of work for opportunities.
Easily visualize conversation trends across teams, reps, opportunities, or opportunity amounts.
Automate administrative tasks for reps.
No data entry or note taking needed. Automatically transcribe all calls and highlight key mentions.
Task reps with follow-ups based on next steps, action items, scheduling, and customer questions mentioned in a call.
Alert reps of outstanding follow-up items to improve rep follow through.
Scale onboarding & coaching.
Create a playlist of successful calls so reps can replicate what works.
Daily coaching recommendations and conversation highlights personalized to your team.
Share feedback in context by commenting on relevant parts of the conversation.
Extend the power of your conversation intelligence software with these related products.
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Enablement
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Sales AI
Guide sellers at every step of the sales cycle with Einstein-informed intelligence built into your CRM.
Sales Engagement
Accelerate sales with engagement built directly into your CRM. Connect with buyers and drive action.
Einstein Conversation Insights Pricing
Start by selecting your Sales Cloud edition. Some editions already include Einstein Conversation Insights right out of the box. For the others, you can easily add Einstein Conversation Insights at these price points.
Einstein Conversation Insights (ECI)
Transcribe call notes, flag next steps, and speed up deals with insights from your sales calls.
$
50
User / Month
USD (billed annually)
- Call Insights
- Automatic Transcripts
- Call Collections
ECI & Sales Engagement
Complete your virtual selling solution with insights and automation in one place.
$
50
User / Month
USD (billed annually)
- Sales Cadences
- Work Queue
- Salesforce Inbox
ECI & Enablement
Empower reps to sell smarter and reach their full potential.
$
100
User / Month
USD (billed annually)
- Guidance Center
- Revenue Milestones
- Enablement Analytics
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Einstein Conversation Insights has been invaluable when it comes to digital coaching and reinforcing best practices for our sales team. The ability to share what messaging is most effective across our remote workforce has made all the difference in this hybrid world.
Dain RasmussenSVP Sales, Inspirato
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Frequently asked questions
Conversation intelligence software is a tool that uses artificial intelligence and machine learning to analyze customer interactions with sales and customer support teams. It helps businesses gain insights into customer needs, improve sales performance, and enhance customer experience.
Conversation intelligence software offers several benefits, improved sales coaching, better customer insights, increased sales effectiveness, reduced customer churn, and enhanced collaboration between sales and customer support teams. It also helps businesses identify areas for improvement to refine their approach and improve conversion rates.
Einstein Conversation Insights is a conversation intelligence tool offered by Salesforce. It uses natural language processing and machine learning to analyze customer interactions and provide insights to improve sales performance and customer service experiences.
Einstein Conversation Insights offers several benefits, such as improved sales effectiveness, reduced response times, increased customer satisfaction, and scalable coaching practices. It also helps businesses identify trends and opportunities in customer interactions, and improve their sales and support processes accordingly.