Einstein Conversation Insights (ECI)
Transcribe call notes, flag next steps, and speed up deals with insights from your sales calls.
- Call Insights
- Automatic Transcripts
- Call Collections
ECI & Sales Engagement
Complete your virtual selling solution with insights and automation in one place.
- Sales Cadences
- Work Queue
- Salesforce Inbox
ECI & Enablement
Empower reps to sell smarter and reach their full potential.
- Guidance Center
- Revenue Milestones
- Enablement Analytics
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Einstein Conversation Insights has been invaluable when it comes to digital coaching and reinforcing best practices for our sales team. The ability to share what messaging is most effective across our remote workforce has made all the difference in this hybrid world.Dain RasmussenSVP Sales, Inspirato
Conversation intelligence software is a tool that uses artificial intelligence and machine learning to analyze customer interactions with sales and customer support teams. It helps businesses gain insights into customer needs, improve sales performance, and enhance customer experience.
Conversation intelligence software offers several benefits, improved sales coaching, better customer insights, increased sales effectiveness, reduced customer churn, and enhanced collaboration between sales and customer support teams. It also helps businesses identify areas for improvement to refine their approach and improve conversion rates.
Einstein Conversation Insights is a conversation intelligence tool offered by Salesforce. It uses natural language processing and machine learning to analyze customer interactions and provide insights to improve sales performance and customer service experiences.
Einstein Conversation Insights offers several benefits, such as improved sales effectiveness, reduced response times, increased customer satisfaction, and scalable coaching practices. It also helps businesses identify trends and opportunities in customer interactions, and improve their sales and support processes accordingly.